The night shift front desk person fixed a major issue for us.

When we checked in in the afternoon, the room we had selected online was not ready so we were offered a different room. The new room room was great. Late in the evening someone was able to open our door using a key card, luckily we had the security lock engaged. A few minutes later we got a call from the front desk wanting to know who we were and how we were in that room. We found out that the day shirt front desk person never noted us in this new room and so the room was given to another guest and key cards for that room were provided. That was a very unnerving experience, to have someone open you door with a key, could have been a very dangerous situation had we been sleeping or had not had that security lock engaged.

The breakfast was great. They had waffles, bagels, omelets, english muffins, sausage biscuits, yogurt, fruit, and coffee. Everything tasted great and was hot and ready to eat. The king bed was very comfortable and I really enjoyed the separate bedroom from the living room. The bathroom was clean, water was hot, and the water pressure was nice. The living room was spacious as well as the kitchen area.

The only complaint was that the sofa bed was not very comfortable. I had 2 friends stay with me and they had back problems the next day. Other than that everything was great!

Breakfast was good. Environment was well kept and clean. Very spacious rooms for large families or longer stays.

Understaffed and beddings were not changed for the 5 nights. Please change your chair and sofa beds because they are worn out.

Location was very good. Was a quiet room. Comfortable bed! Slept great!! Nice bathroom, however the shower floor which is prefab fiberglass creaked a lot. They have little kitchenette, mini one cup coffee maker fridge, microwave, bowls, plates, cups, cutlery. Dishwasher, sink. Iron & board, huge TV, hide away sofa bed. Was super nice! Wish they had a jacuzzi though, for sore muscles after a long drive. Breakfast was alright wish they served sausage links/turkey bacon but they didn't, coffee wasn't very good. But all in all much better than most places.

My husband likes to stay at Home2Suites Pasadena location when he travels there for work. The location is convenient, the hotel is clean, and the staff is friendly and helpful.

No complaints

Friendliness. No offense, but we're not fond of the breakfast; however, we were allowed to take 2 milks for free in the evenings so that we could take our medicine before going to bed. That was nice!

One of the elevators was out, so the wait was longer to get to our room. I asked for a first floor room, if possible. If there is a fire, we would have trouble getting down the stairs. So instead of giving us a second floor room they gave us a fourth floor room.

Location and friendly staff

Reserved a room with 2 queen beds several weeks prior. Arrived and was told there was only a king available. Was charged the higher rate even though it was no fault of mine. Was offered a comp room but I had already paid for a second room.

The location is in the Lobby. Well stocked with a good selection. There was an staff member refilling empty bins and cleaning.

Stayed 5 days just after the hurricane. I couldn't find anything to complain about.

The hotel was very nice, clean, no odor issue. We truly enjoyed our stay over the weekend. The room are very spacious, it has everything that we needed in the room, the design is very open but comes with very nice touch such as the curtain that separated the living area and the sleeping area. Staff are very friendly, efficient, and kind. We arrived cold and a little late, and the guy at the front desk was super helpful with helping us getting us to our room on a timely manner.

To location of hotel, you can easily missed the turn to get to the hotel. The shower knob was extremely hard to turn on, we were wrestling with it as we get in and out of the shower.

This is my second time staying and I very enjoy staying their beds are so comfy and clean. Their breakfast is so good and very nice ladies they helped my boy make a waffle offered whipped cream with it felt like home.