The hotel was clean and staff very responsive. There is a lot to do for kids and adults. You definitely won’t be bored.The food is great and so much choice. The spa treatments are fantastic. I had traditional Bali massage twice and it was fantastic.

The hotel is a little dated and I wish the sea front is maintained a little bit more.

Everything was amazing! There’s something for every age group of people. The unlimited food & drinks, spacious & comfortable rooms, cleanliness, customer services, polite staff, variety of activities, outstanding performances in the shows. Also friendly helpful customer service from the concierge (Mr Huseyin) in organising our private yacht day trip and King Gazebo day. We also appreciate his help in arranging the travel to Gocek Marina and a surprise birthday celebration cake and balloons at the yacht on a very last minute request. Thank you!

Airports transfers should have been included in the price of deluxe rooms , especially knowing the airport is only 20mins away from the hotel. Also i wish if the hotels private beach had clear sand to walk on as the pebbles are not easy to walk on.

ahh I’ve travelled all over the world to China , US , Auz all over Europe and this was best hotel experience I’ve ever had . staff so friendly and helpful . facilities were unbelievable. the setting and local area is beautiful . food was sublime

not much . it’s pretty much perfect

Room was excellent. Most staff were polite, professional and helpful.

Few things to improve. 1. Some staff in Vento bar provide preferential treatment to some customers in exchange of tip. This is not good in an all inclusive, expensive resort. 2. Adult only pool is a very good idea but there were families with small and noisy children there, ignoring the rule. If you cannot enforce the rules, what is the point? Hotel management should be more proactive. 3. Air conditioning in the rest and relax room in the Turkish bath area was very inadequate.

Staff are all attentive and smiling. The customer service is excellent. It’s like in you’re good hands at all times. Special mention to the valet parking team for your friendliness and the gift shop attendant who was patient and helped me picked my two bracelet souveniers. So many selection with buffet. Everynight there is additional variety dish. The cocktails and food at the kitchen bar are delicious. (No nasty headache from cocktails because they use decent ingredients) the snack bar are chef material. And the live band, mixed of local, pop rock and alternative music. The white party singer and DJ scratching, it got us off our chairs the energy was amazing. Finally, the turkish bath and VIP balinese massage we were treated like royals. Thank you so much Hilton!

The 3rd day room cleaning was not as great as the first and 2nd day. The new towels were not folded properly looks like been thrown up the rail. We put the robes in the bath tub along with the used towels to indicate we need new ones but the cleaner just hang them up again. The desks was not dusted. Even so we still left tip as we were happy with the first few days cleaner and stocking the fridge with refreshment.

The location is great and the facilities are superb. We didn't have time to do as much as we could have here, but the beach, it's chairs, social areas, the catering was all great. We also enjoyed the options in in the main, self-service buffet. The room was wonderful: views, clean and spacious.

I expect an all-inclusive to include all the restaurants. All the restaurants, with the exception of the self-service buffet, required an additional payment. As we were only here for two days, we stayed with the buffet. This would have been very annoying if our stay was any longer. Also, the hotel sent me messages requiring advance payment when our 'contract' was 'Pay at the Property'. This caused me undue stress as I started to believe that I had been a victim of fraud and felt the need to cancel my credit card, just before international travel. Booking.com has assured me that they will make certain that their providers honour the terms under which we book.

Excellent food and facilities. Guest service staff through room phone 2222 were all excellent, very attentive and prompt, also very friendly. All staff in general were professional and friendly. Spa facilities and their staff deserve special praise. Also, special thanks are due to "Kumsal lezzetleri" staff for their excellent service and delicious food

Only two things. Beach is a bit disappointing, also parasols are not good enough and they are small, a bit larger than a big Mexican hat, not providing enough shade. Another disappointment was about a small minority of staff, we observed few times they provided preferential treatment for some customers for a tip, for example in Vento restaurant. We should emphasize most of the staff in that restaurant were professional and not involved in such acts.

Everything about this hotel was simply amazing. From the facilities, to the staff and food. One of the best family holidays you could hope for.

It was such a pleasant experience that it is very difficult to tell in a nutshell. We lived in a villa by the lake and it was beautiful. Private warm pool, excellent new apartments. With a baby, this is the perfect vacation. The service was excellent. People around are smiling and trying to help you! The food is wonderful, a large selection and everything is fresh. And thank you so much for parking and washing our car. It's priceless! We hug you all! Thank you so much for such an incredible experience! We really want to come back again! P.S. We travel a lot around the world and this hotel is above all praise! Be sure to take a room category: a villa by the lake and you will not regret it!

Everything! The service from check in to check was impeccable! The food (especially the restaurants) we’re amazing with various choices. There was so much food to choose from it was great! The rooms were clean and comfortable. The AC worked so well which was a godsend. Our couples massage was beyond good! We had sports and relaxing. The entertainment here was next level as well! Mongolian acrobats we’re just insane! I’d like to praise all staff here!!! I loved it so much I’m already trying to book dates again for next year!

Nothing at all!