Although the family was a bit worried at the beginning, given that it was the first booking experience in a four-star resort, but this concern vanished during the check-in experience as a result of the kind treatment received from the reception staff, despite the large number of guests at that time due to Eid Al-Fitr holiday. The suite was very spacious and well divided into two connected rooms fully furnished, has two bathrooms and extra-large double bed in each room, with Jebel Hafeet view in the distance. The timing, variety and quality of food, whether for the breakfast or dinner, was very appropriate. The quality of service and swift friendly response from the staff especially in Front desk office, Flavours Restaurant & Housekeeping was the most important characteristic of the experience. Special thanks to M. Khedr (Front Office Manager) for helping us to book the fabulous suite, to Yasir & Ramesh (Flavours Restaurant) to support nice simple celebration of my daughter birthday in the restaurant and to chef M. Moussa for his kind response to cook quickly a special dish which was off the buffet menu for my little daughter. Actually, big thanks to all staff who handling our inquiries during the enjoyable stay experience, which really was very good value for money.

No live entertainment / Animation or activities especially it was Eid holiday time. It was the first time I've been asked to sign an acknowledgment of receipt of pool towels!! Usually, only the room number is required to get the towels.

We like the family feel of this hotel and the attentiveness of its staff. It offers a nice variety of dining outlets that are reasonably priced. We would exclude "Makani" from this as the place needs a major improvement in menu and service. Special mention to Ajith, Alam, Ritu, Kaung, Robbin, Sheila, and Methusi from Flavors. Each one of them went an extra mile to ensure our stay was enjoyable. We also want to thank the housekeeping manager Kalesh who assisted us in specific requests.

The hotel is ageing and requires more attention from maintenance. Our door balcony was difficult to open and the outdoor lights were so dim that it was not possible to enjoy the villa's terrace. Dusty furniture on the terrace appeared as if it was not cleaned in preparation for our visit.

Had a fantastic stay at Radisson Blu! From the moment we arrived, the hospitality was exceptional. A special thanks to Alam, Kaung and Ritu for their warm and attentive service—they truly made our stay comfortable and memorable. Their professionalism and care were evident in every interaction. Another shoutout to Dhanu and Rashmi for serving some of the best coffee we’ve ever had!. The overall experience was top-notch, with excellent facilities, a welcoming ambiance, and outstanding service. Looking forward to returning soon!

The checking process took a while. We understand that it was a crowded day, but it still could have been better. Also, I would really recommend having chairs on the balcony. We had a good balcony but were unable to enjoy it without any chairs.

Wonderful Stay with Exceptional Service! I had a fantastic stay at this resort! The property itself is excellent, and what truly makes the experience special is the staff. A big shoutout to Muskan, Aji, and Alam from the restaurant team—they went above and beyond, especially in taking extra care of families with kids. Their service was warm and attentive, making dining a pleasure. Currently, swimming pool upgrades are in progress, but that didn't take away from the overall experience. Looking forward to returning with my family for another memorable stay soon! Would highly recommend this place for a relaxing and family-friendly getaway.

Kids Pool, restaurant, recreation room, location

I had a wonderful and enjoyable vacation at Radisson Blu Resort. The overall experience was excellent, and I truly appreciated the high standard of cleanliness throughout the resort. The staff Alam Muskan Ajith were extremely helpful and quick to respond, especially the housekeeping and front desk teams. I would like to give special thanks to Ms. Muskan, who was exceptionally friendly and cooperative. Her warm attitude and dedication to helping guests made my stay even more pleasant. I highly recommend this resort for anyone looking for a relaxing and well-managed place to stay.

I absolutely loved my stay at the Radisson Blu Hotel and Resort in Al Ain.  The facilities, staff and food at the hotel was excellent.  From the start of my booking, I coordinated with Ms. Hsu Pyae from the front desk over the phone and she was very knowledgeable and friendly.  She assisted me with securing the right rooms that fit the needs of my family for our 2 night stay there.  She got us set up in their beautiful chalets and ensured everything was set up for us and ready for our arrival providing a smooth check in.  The assistant chief concierge, Mr. Harsha Shetty was very helpful in assisting us upon arrival and checkout.  He provided top notch guidance on navigating the hotel and facilities and was available and answered all of our questions in a professional and friendly manner.  I am extremely grateful to Mr. Kalesh from housekeeping who from the start of our stay till our departure was always willingly available to assist us with all of our needs during our entire stay.  Mr. Kalesh regularly checked in with us to see if we needed anything and immediately supported us with our requests.  His team member Mr. Mohamed, was so friendly as well and very professional when cleaning our rooms as well as making sure we had everything we need. My family and I thoroughly enjoyed the scrumptious breakfast buffet at Flavors restaurant at the hotel.  All of the staff there, Jasurbek, Ritu, Sheila, Aji, Methushi, Chef Naved, Arnad, Bhadari, Jacob, Dipek and Tamil were also so friendly and provided excellent service. Every item that was available at the buffet was absolutely delicious.  There was not a single item provided that was not good.  Every item of food and drink was absolutely exceptional.  So much so that we left there satisfactorily stuffed beyond what we expected.  The staff there also made to order the food the way we like it, happily taking in our requests.

What's not to like? Everything was perfect!

Location of the property is ideal, our room had a great view of Jebel Hafeet. Breakfast options were plentiful but average in quality. Kitchen staff were knowledgeable and helpful. The receptionist Hsu was very helpful with extending our stay to enjoy the facilities before checking out. Hotel has exceptional quality of staff. We were assisted during breakfast by Muskan, Alam and Kaung. Very helpful with a positive attitude. Valet staff were very polite and prompt.

It’s an old hotel and the prices are expensive for the quality of the furnishings etc. Hotel needs to be refurbished or renovated. TVs were difficult to connect to and no good choices for TV channels when we couldn’t mirror our devices.

The rooms at the hotel were excellent, there is everything you need for a comfortable stay. We stayed for a couple of days and were thrilled. The staff is very friendly, we were given a room with a view of the pool and the mountains, so we admired the very beautiful views every morning and evening! The hotel has 2 swimming pools, a paddle court, a gym, a spa and several restaurants. The restaurants have helpful staff and delicious food. The breakfasts are varied and there is plenty to choose from to suit all tastes. Our stay was wonderful and we would love to come back again!

The following thing I appreciated 1) Quick service from housekeeping staff and always friendly on receiving the call. 2) Reception staff was supportive and friendly. 3) Swimming pool and family pool the water was temperature controlled which was helpful especially in winter. 4) The kid looks forward to the new water ride been constructed on the property. 5) Room was cozy with a mini kitchen available.

1) No proper place for playing badminton as the lawn had sloped. 2) Carrom was not available 3) Kitchen windows were not cleaned. 4) No mention of shoes to be worn for the long tennis area.

Friendly reception by Mr. Romany who greeted us even in German! He was extremly helpful to us as the first villa we were in, didn't reach our expectations. Thank you once again, Mr. Romany! The lobby is empressive and the location of the hotel is near to the oasis and other places around town, car is recommended though. Two large pools, liked the lap pool for a swim. Villa was equipped with everything we needed, large fridge and washing machine were great. Comfy bed and nice outdoor spaces.

There is a little lack of maintenance, the team should have a special look at bathroom equipment. Big construction site on the premise with ugly fence around it.