quiet and elegant hotel. spacious and gentle atmosphere

the bed. while comfortable at last. the mattress became very hot and sweaty while trying to sleep. obviously some sort of rubberised protection for the mattress. good idea. but needs some layers of breathable fibre between the mattress and the sheet. v unpleasant to sleep on

The space of the rooms were amazing the place was very clean .

I was served by one lady can't remember her name she didn't even know I made the booking ,my husband checked Inn first but the booking was under my name she had to call my husband and inform him that he had a visitor yet in the booking its my name on it.....I felt not respected on that like am not the visitor am the one who made the booking....I understand maybe its a policy for security reason but as you can see the booking is under my name and I gave her an ID .....she should change her approach next time.

The food was amazing, the variety, quality etc..., other facilities such as pool, gym, jacuzzi, sauna, also staff was really friendly and helpful. Good job, indeed.

We were there to celebrate my sons birthday and requested a cake to get ready by Saturday the 5th by 12.00 noon before we leave, it was disappointing that they sent a piece of cake instead of a whole cake, we clearly told we would pay. I'm not happy at all.

This hotel is my preferred place for staying in Al Ain. The location right in front of Al Ain Mall is an added advantage . Staff are friendly and helpful. Front desk staff Mr Saeed was very accommodating upon our arrival and offered us a free upgrade. Food by the room service and at the restaurant downstairs was very good and reasonablypriced. Highly recommend if you are planning to visit the beautiful and quiet city of Al Ain.

Everything went well.

I really liked the amenities such as the swimming pool, sauna, great shower rooms and the steam room. The hotel room was also spacious and I love the way the bathroom was designed.

I would have really liked if the hot tub/jacuzzi was actually hot. The water was warm, but not in a way that would make it an enjoyable "hot" tub. I spoke to the staff at the spa that the water was not hot enough and she said the water temperature was good enough. It wasn't. There wasn't even steam coming out of it. I also noticed that the hot tub had some light brown stains on the inside of it. It needs to be cleaned and scrubbed more thoroughly with good cleaning products to melt off all the grease.

Very convenient location, 5 mins drive from the main bus station and a 2 min walk from the mall, the “grand” in the name of the hotel isn’t just for show, from the moment you step in to the lovby you can tell just how luxurious it is. Our room was very spacious, very clean, organized, comfortable and definitely worth the money. We ordered some room service and had low expectations for the food but it was surprisingly really good, especially the breakfast with such a wife variety of food to choose from.

From the moment of arrival to the departure, the staff were welcoming and helpful. Although our room wasn’t ready, the way in which the receptionist dealt with us is testimony to great customer service. Our suite was excellent - clean and comfortable. The variety of food offered in the restaurant was great - something for every taste. Overall a great time was had and we would stay at Ayla Grand again.

Hotel - Appeared simple from the outside, but its interior, from the lobby to the rooftop pool, is truly grand. Room - We liked the layout, interior, and size (spacious!) Breakfast - Simple, traditional, and filling breakfast proved that sometimes the secret to a hearty morning meal is to keep things simple. It also set the tone for a lovely stay. Dinner - With so many delicious options, the dinner buffet was a gourmet haven. Location - Handy, a short stroll from Al Ain Mall and nearby small shops. With ample parking in the vicinity, it proves to be convenient for both visitors and meet-ups. Staff - They showed initiative and were incredibly helpful and proactive. Their service reflected their sincere concern for the guests' well-being (particularly the valet attendants).

The only drawback was when we asked a server about a beverage during breakfast, and he seemed unaware of the restaurant's offerings, unable to provide the information we needed.

Staff was accommodating and friendly enough. We did not pay for breakfast because we want to stay longer in bed in the daytime, and that suits us well. The location of the hotel is definitely great because its right across a mall and that is very convenient. The television was not working and we have a personnel checked it,after that,it all worked out fine.

we wished there was a microwave in our room just like our previous stay in January.

Very comfortable and clean rooms with everything you need for pleasant stay: nice mattrasses, comfy washroom, electrical kettle with tea and coffee, iron. Nice staff. Wonderful breakfast. Spacious parking under the roof. Great location close to many attractions and a big shopping center is across the street. Nice rooftop swimming pool.

No interconnecting family rooms.