Firsly the check in was too slow as they were not prepared for eid holiday rush,i booked superior room with pool view half board but they said that unit type was over booked and not availablethough i had a booking confirmation ,and was offered an inferior deluxe room with mountain view and gave full board to compensate which i had to accept as front desk did not offer any other option.Since we were a group of 6 familes i could not stay back alone for lunch so that fullboard offer was not availed any how. Then in pool they did not had enough towels. And in rooms u dont have any facility to dry wet clothes. Also balconies are so small. Dinner was ok, but few breakfast items were not that fresh . Games options for kids are good except the kids pool is so cold kids can get sick,need temperature control.location is good. Staff were very friendly

We are 2 adults and 2 children stayed for a couple of days during 3rd week of March. The hotel was at a stunning location and we enjoyed the scenic views of mountains and Al ain city admist of beautiful weather. The stay is very comfortable and a lot of activities to keep the kids engaged. our kids had spent much of their time in the pool, which is well maintained with good pH level . The hotel have good amenities and the food was excellent. Even though they offered a variety of cuisine for breakfast and dinner, it appears that most part of the menu appear repetitive for the next day. A few changes in the menu would be even better. The staff's are polite and offered good hospitality. Overall, it was a memorable trip and a good break from the busy routine. I strongly recommend for families and couples.

The breathtaking views! Serene and away from the toxic environment downtown!. The staff are generally accommodating. Special mention to Ms. Sara the receptionist, thank you for handling a few of my requests. I love the iftar dinner!

I understand the facility is quite old and needs some renovation but I'm a bit disappointed because no one fixes the bidet, I have reported it on my first day of stay, followed up the next day but no one seems to care. Also, I requested the TV to connect to the internet so I can cast my phone in, but no one also made an effort. Anyway, I enjoy staying outside though. Those are just minor nuisance. Overall, I had a great one week of stay!

We have stayed at this hotel many times in the past when it was Mercure. The recent change has been really positive as we felt the quality of the stay, especially the food was considerably improved. There was some work going on to improve the maintanence of the pool area and this does need to be upgraded especially the pool bathroom area and the cafe/pool bar - but overall we had a great family stay and will be back again

more maintanence required on the outside areas. Staff were friendly but service could be quicker. All food comes from the central kitchen which delays service time. No working coffee machine at the pool cafe.

Value for money We booked 4 rooms for a night. This is our third time , first since it became Oryx & they have uped their game since they changed the management.We booked half board and all the food at dinner & breakfast was fresh and the staff was on their toes to service all the guests although it was very busy. Front desk staff is excellent as always. My friend reached before I arrived, and he took all the keys without any fuss , no questions asked what so ever. Will return for sure. Top Job !!! Thank you, Oryx Ex Mercure

I will be an idiot if I complain at this price.

The view is fantastic especially in the evening. Gautam was very generous to surprise us with valentine set-up for our room, I love the little red teddy bear. All the staff are courteous and smiling all the time. The food is also delicious and big serving. Breakfast has many choices of food to enjoy. In the evening, there was an entertainment. The lady who sang for 2 hours was really good, fun and energetic. All in all it was a very memorable valentine's overnight stay with my husband. It was a last minute decision for us to book so not much expectation but we were blessed beyond our expectations.

Maybe it could have been better if there was a live band.

I stayed at Oryx Grand Hotel Jabal Hafeet with my family and rented two rooms. The staff was wonderful, especially the employee Sarah, who provided excellent service. The location is very beautiful in terms of the view and cleanliness, and the check-in process was smooth. However, I have a few comments: - There is no breakfast included with the booking, and the meal prices are quite high. - The towels and bedding in the room were old. Despite these comments, we enjoyed our stay and look forward to a future trip to the same hotel. Thank you

My note mentioned them above.

Breakfast and dinner at the restaurant and FB team very friendly and helpful, the omelet is very tasty

Some constructive feedback and not complaint as the hotel in overall is very good and I would love o visit again. The receptionist needs more training, however, her manager made it right. The room was too cold and couldn’t be controlled more than 22 and couldn’t keep it off in such this cold weather,, lobby was cold, the pool temperature 26 degC which is not ideal temperature to swimming. There’s an opportunity of energy saving from AC in overall, and increasing the pool temperature to ideal temperature not less than 29 degC The shower pressure is very low due to the ordinary water saver that used, there are many way of water saving without compromising with guest satisfaction.

The hotel is the highest up the mountain, and has amazing panorama views. Whilst it is an old hotel, it is very clean. The pool was pristine, and the bed comfortable. Great value for money for a mid-week escape, and the cool mountain air makes it worth the drive up. Staff were very nice and professional. The "golf view" room still had an amazing vista.

They need to do a little maintenance on the waterslides as my back was sore from going over the joints of each section. The breakfast could be a lot better (variety and quality), but to be fair they were very receptive to feedback and remedying this when I raised it. The TV didn't work, and the lighting in the room could have been more dynamic (a bright light on your face seems non optional). Also, brace yourself if you have a fear of heights, as the lobby is all open plan, and barriers don't go floor to ceiling...

The check-in staff person, whose name I have unfortunately forgotten, was extremely helpful - providing me with a room optimized to viewing the area where Arabian Tahr are usually seen. The room was large and very comfortable, with all necessary facilities.

For a hotel in such a beautiful setting, it is a shame it spoils that setting with excessive and late noise and light... why not emphasize the values of the area, rather than fight them? Likewise, I cannot understand why the property is kept clean, but plentiful litter from the property is ignored as soon as it is over the fence - this is a real shame for such an otherwise beautiful area.