Great view and nice resort. Very friendly staff. The hotel is tied with the Mercure and one can use facilities of both hotels.

The technical components of the hotel are old, for example the jacuzzi needed 12 hours to reach its temperature, toilet flushing did not stop, air condition loud. This wastes a lot of energy in a facility in the desert. The breakfast was ridiculous for a 5 star hotel.

I really enjoyed it.. Surely I'll come back again 😊😊

The doors for bathroom are very heavy.. And the spray for bathroom also not convenient at all.. Need extra towels..

- Extraordinary location - Feels nicer and more exclusive than hotel next to it - Pool is nice for swimming laps - Great restaurant next to it with nice view - Both receptions I encountered were really nice - Tv in the room is nice

- Parking should really be covered in such hotel. Cars get extremely hot and furthermore it’s a normal thing in ME and especially in such nice hotel - Music at the pool kept cutting off. It’s really annoying and interrupts otherwise enjoyable moments. Management should really fix this or just switch it off if you can’t fix it, better than song stopping and cutting 100 times throughout - Nobody from hotel answered my messages on booking prior to arrival - There were a lot of big cockroaches by the pool at night. Hotel could do some pest control at least in those areas

An unexpected surprise, an absolute little Gem in the UAE, a place of tranquility and relaxation. We had the best time, the hotel is lovely, the rooms incredibly spacious and a bath tub to die for! All the staff were amazing, nothing was too much trouble for anybody. Every single meal was excellent. House keeping were fantastic, the room was always kept beautifully. The hotel gym was nice, with a good variety of equipment however it just needs a little TLC such as a service on the cable machines.

The only little complaint I have is I would have liked have had more bathroom towels, there were no face clothes or bathrobes.

The hotel is built as a 5-star hotel, and it is situated about 1200m above sea level. The weather is relatively nicer than in the region. There are many water games and activities. Many of the staff are quite nice. The breakfast is good.

Some of the staff do not want to really work. For a 5-star hotel, more attention to details is required. The pool is not always clean. The breakfast could have a bit more variety. While it was a good breakfast, the fresh stuff were scarce.

Especially loved the room 114. Excellent for older people. Close to everything. Reception staff and restaurant well trained and extremely polite and helpful. Restaurant prices competitive and food portions generous. Absolutely loved it. However, would prefer more peaceful music around the pool (Richard Clayderman or Barry White jazz..) especially in the early morning. Will be back soon again!

Loud pop music around pool. Would prefer something for the soul. Piano or jazz maybe.

The staff was extremely friendly, the view was amazing, the croissants were exquisite, the little dove heart surprised they prepared for us was adorable!

The breakfast could have a wider selection (especially of juices & drinks), the shower would not turn to Cold (Only hot and warm) which was a little unsettling with the heat.

The calmness. Temperature controlled pools as per my kids, location on top of Jebel Hafeet allowing the most awesome views of Al Ain.

Staff were not helpful when we tried to cancel the booking well within cancellation policy time. I had a health issue and still ended up going almost by force since they were insisting on charging us almost 90% of entire stay. Booking.com wasn't much help either. Disappointing really. Hager on reception duty is rude disconnected a call mid-conversation. No apology. Restaurant at dinner time had one server and ended up serving us cold n very dry food.

The staff were extremely helpful and polite, very kind. The pool is majestic, so is the overall experience. The rooms are simple, but well equipped, the bed was very comfortable, the smart TV was a big plus. Overall, will come back and will recommend to friends.

The restaurant staff never answer the calls from the pool, and are generally slower if you are not in the restaurant itself.

I am not sure but I think it’s a new property. It was clean, staff was very supportive. We got the pool access room at the GF. It was very nice. Washrooms were clean and good amenities and toiletries but wasn’t that fancy. Water slides were good. We enjoyed them. Staff accommodated us for late check out. Very peaceful in night, you can take the beanbag or chair and sit outside and enjoy the peace and city view from the top. Weather in the evening was windy and good. Good break from the city.

Breakfast was good but limited options. Lunch/dinner, room service or cafes were expensive for the price. Taste was ok. We tried butter chicken that was good. But grilled chicken breast with mashroom sauce wasn’t that good, Chicken was dry. Chicken club sandwich tasted well but portion was small for the price. Coffee at the cafe is expensive than normal coffee houses but it’s with a good view so it’s fine.