Room was exactly as described and really well laid out. Kitchenette was perfectly sized and well equiped, except there was no kettle (and being Brits we love to make tea). Coffee maker was perfect though for those of use who enjoy coffee, as was the supply of coffee grounds - thank you!

Kitchenette in room needs a kettle (as well as the coffee maker) please. Check-in process was fine but when we had just arrived after a 12 hour flight we really wanted to get to our room, so the (very friendly) introduction from the concierge, including all the reasons why we needed to attend a time share presentation were a little unwelcome - we know the concierge gets paid based on getting people to attend, but please consider you customers may have travelled a long way.

The room was beautiful with lots of unexpected touches. The super long couch and power window shade was so much fun. The comfort of the bed added to the ambiance making the stay most enjoyable.

Though the room exceeded our expectations for comfort there were 2 drawbacks that you could work on. First the television had a muted picture quality. This might not have been an issue a few years ago but we have grown accustomed to sharp television pictures with vivid color. Along this discussion we were confused that the television guide offered pay per view movies but we could not access them with the descriptions provided. My last comment is more significant in that the room has a sharp order resembling a dirty locker room. We purchased some air sprays to try and dissipate the odor but whatever was causing the problem was pretty deep seated and the odor would quickly come back.

The room was gorgeous! We loved the art deco/art nouveau decor, and the fact that we had a small kitchen and dining area. The size of the room was perfect for what we needed as we used the room for myself and my bridesmaids to get gorgeous for my wedding! Also, the staff was fabulous. When we checked in, the front desk clerk offered us a bottle of wine to celebrate our wedding. That really touched me. I would recommend Inn at the Park to anyone coming to stay in San Diego!

Nothing. We loved it.

No breakfast

It's weird that they try to get you to sign up for time shares through the concierge service.. they offer you money to go to a informational seminar on the top floor at 8am.. this is not a good thing. Also they call you at 10am on your room phone. I had to tell the person twice that I wasn't interested. There is no such thing as free money. Be careful with time shares.. there are a ton of hidden fees.. You will have to get a lawyer to get out of the contract. Also they put people with toddler's above us and they were running back and forth for hours.. people with children should be put on the bottom floor.. to avoid this noise. We were not mad at the parents or children.. just the hotel for not doing this simple calculation.

The room was like a small apartment with a separate kitchen and all cooking materials. I never imagined that it would be so nice. and complete. BUT the concierge kept trying to get me to go to a "presentation" aimed at getting me to buy into the Shell Vacation Club. I had to keep avoiding him in order not to be hassled. Nowhere was it stated upfront that the presentation hassle would be part of staying there

The presentation hassle.

The room was amazing - hotel had amazing views, and great location. Great welcome and helpful staff. Would stay here again.

When we asked for help to get tickets for the Midway the staff weren’t very helpful. No immediate EV charging stations nearby.

The hotel is in the perfect location - walking distance to Balboa park. The stuff is very kind and professional. We had a king studio (a big room) with the small kitchen which includes everything we needed. We were there during a huge uncommon wave of heat and were forced to run A/C 24 hours. Unfortunately the A/C in our room stopped working on the next day of our arrival. We found it in the morning when we got up and informed the front desk about this issue. They promised to take care of this issue. We spent the day in the city. When we returned to the hotel in the evening, they told us, that they could not fix our A/C, but they are moving us to another available room with working A/C. They helped us with the move and I was really impressed how quickly and effectively they resolved this issue. We are really grateful to the entire stuff. It was a very pleasant and convenient stay (especially considering the weather condition).

The staff was very helpful with questions and suggestions on things to do and places to eat.

There wasn’t anything about the property that I did not like.

The location was really incredible. Being right across the street from the park was extremely convenient. The hotel was within walking distance to some great restaurants. The room and bathroom were incredibly clean and the kitchen was an added bonus as well as the rooftop deck.

We did not like the permanent window covering in our room. It made the room very dark. Also, we were pressured into sitting in on a timeshare presentation. As soon as we walked into the hotel the concierge scheduled us for the morning that we were leaving. That took up precious vacation time.

Great location, truly lovely room and space.

I'm not a fan of valet parking since if you want to get into your car you need to find a person to help you. I also didn't enjoy the high pressure sales pitch.