Location was the best. We had an ocean front room with a balcony and loved watching all the boats go by so close to our room. The rooms were a nice size but the hotel is a bit dated. Parking is expensive at the hotel so be prepared. We walked the all time we were there. The beach was small but it was a nice addition to have.

We had just one front desk person who didn’t seem to enjoy her job, she wasn’t very friendly and hardly looked up from her computer to say hi as guests walked in the front door, the rest of the staff was very friendly and smiled which to me goes a long way to make you feel welcomed. This trip was to celebrate our wedding anniversary and the front desk person didn’t even say Happy Anniversary to us. The Hot Tin Roof restaurant did celebrate our anniversary and what a fabulous place to go to have a delicious dinner.

Location

The beds were terribly worn out, this is not acceptable at a high dollar resort.

It was quiet and safe. Close to everything .

The pool and hot tube closed at 7pm... wished it had been open til 9pm after a long day of walking a hot tube would have been nice to relax in before bed

Location! Food excellent. Dining ambiance great. Bar tenders friendly and quick.

No smart tv in room. For room price No access to movies on demand Amazon Netflix especially when week stay rainy. Dining service v. Slow. For price of room, the room was small. One sitting chair. Other had to sit in bed. Room cleaning almost non existent but front desk v. responsive when that was pointed out. Outside chairs wet in am because of sprinkler system.

Nice room, clean. It was on first floor. Would have preferred a higher floor although must admit access was easy as we did not have to wait for elevators.

Can't think of anything really.

The staff was exceptional. Lee at the concierge desk was very knowledgeable about all the things to do and what would be a hit with the kids. The front desk and bell staff were accommodating and welcoming and nice to interact with. The poolside wait staff was attentive and very sweet to everyone. And the housekeeping staff were like ninjas; quick, efficient, and they would get in and out of the room without disturbing us no matter how late we slept of how short our time out of the room was. Everyone we interacted with was polite and genuinely seemed to like their job. The location is perfect, right at the top of Duval St makes it easy to walk to all the historic attractions, shopping, and restaurants. Also, being on the north side of the island puts it next to the harbor and a quick walk to the dock for all the different water excursions. I never felt the need to rent any transportation as everything was walkable from here. The room was spacious and clean. The bathroom and shower are very spacious. Two people could be getting ready at once with more than enough space to move. We didn't watch much TV, but there were plenty of channels to choose from. The beds were comfortable, and we all slept well. The AC was quiet and had no trouble keeping the room as cold as we wanted it, and it was in the upper 90s on our trip. The restaurant on site is good and not overpriced. In fact, it seemed to be one of the more reasonably priced places to eat on the island. Finally, the pool was clean, the hot tub large, and the private beach was not crowded and had more than enough chairs and spaces for everyone. I recommend swimming with goggles and exploring the small rock outcropping. We saw much more wildlife than I expected in such a small place so close to so much shipping activity.

Absolutely loved the location, the property, the atmosphere, the beach and the restaurant. The front desk people were very nice and very helpful. The food and bar were great.

The only thing that upset us was the attitude of Mike the chair guy by the beach. We were told that the chairs were first come , first serve. He saved all the chairs. No one was sitting in them for most of the day. And he acted like he didn't want to help us. Busy on his phone. It's ok. We enjoyed our beach day. The live music was fantastic!

Great location, easy walking distance to everything, beautiful pool and beach area.

Our room was located in the Spa building, was very loud at times, when doors opened and shut, the room vibrated, people’s voices echoed loudly. Also they put it us in a handicap room for no apparent reason, that was next to the spa so people were constantly coming and going, creating echoing voices especially early in the morning. Closet, shower , toilet, and sink we’re all in the same room not convenient for 2 people when getting ready.

Location perfect

Rooms are dated lot of little stuff

Nicely appointed

Would like a rug by the bed