So the hotel was fabulous. It’s definitely a motel in a bad area but the hotel itself was great for the value. The rooms were very clean, the bed was comfortable, hot water lasted my entire shower. The staff was incredibly kind and helpful. I had an issue with our car rental at the airport and it nearly ruined our entire vacation. I called the hotel crying in tears at 7am because we had park tickets for universal and I knew check in wasn’t until 3 but I had no where to put our bags because we weren’t given a car rental. I felt like I failed my kids and I was having a panic attack and called the hotel to see if I just simply drop our bags off in the lobby or behind the front desk and pay a bell service fee. The woman who answered calmed me down, felt so sympathetic for me, and saved our entire vacation. She said usually check in is at 3, but she encouraged us to just come on down and they would help us get checked in at 8am. I know that can’t always happen for everyone, but the empathy and kindness and the extra “pixie dust” that exerted from that staff member saved our trip, genuinely. That woman made our entire day. She was SO kind and so understanding on the phone. She fixed an issue she didn’t even create and didn’t have to help, but she chose to. All of the staff we had encounters with was extremely kind and helpful. The room was way more spacious than I thought it would be. Bathroom was huge and tub was perfectly big enough to relax in the bath after a Disney park day.

The only downside to this hotel is the location. They do rent weekly or long term to locals in Orlando and some of those locals are visibly strung out on drugs walking around the property and blasting loud music at night. The smell of weed was coming through our door. However it’s not the hotels fault. When I called the front desk at 1am to say there was loud music and weed from outside, they took care of it immediately and didn’t play around. This is definitely a good value for your dollar and I’m grateful we chose to stay here.

Overall the place was well kept and for the most part quiet at times. The place is a little out of the way, and the Kissimmee traffic does not help when you have to exit during a weekday. The office personel were extremly helpful and very friendly. The pool was well kept and there are laundry facilities on every floor. For the money it is well worth the stay.

The bed was hard in certain areas, the mattres I had was too big for the frame so you had to be careful when you get up or you would slide right off! There was a couch which was stained and there no chairs even though you have an area to work on.

The new guy that checked me in had excellent customer service. He was very polite and explained everything to me. I drove from 3 hours away and I was checked in very quickly which was great cause I was tired.

Ice machine on 2nd floor. I couldn't walk up the stairs to get ice. Elevator was broken.

All of the front desk staff are amazing! The laundry facilities are perfect for me.

People not picking up after their dogs is my one MAJOR complaint.

The lady at the front desk when I checked in (early at that) was friendly and so helpful. I checked out before the doors were open in the lobby, but the gentlemen that met me at the door was also friendly and asked how my stay was.

Location, size of the room.

Had to wait too long for my room. I got there on time and waited 35 minutes after my check in to be able to get a room. Windows needs more cover those blinds they have are not enough for privacy.

it was the position we needed

we had huge trouble finding it. The sign on the highway is not very clear. The hotel is hidden away behind a catering supplies establishment, so noypt easy to find if you dont have GPS. We left a bag behind and had yo drive nearly 3 hours to retrieve it. Housekeeping kept it safe, thankfully. The hotel would not send it on for us. so nearly 5 to 6 round trip. Totally our fault for leaving it behind but some more help would have been appreciated.

Rooms were clean and comfortable; the floors needed a good cleaning(vinyl)being pet friendly and pricing were great.

The vinyl floors, my feet were dirty after walking on them

Staff was really nice, from front desk to housekeeping. Central location of hotel was good, close to Orlando parks and lots of things to do in the remote area, however there is construction on the premises which blocks the entrance and exit. Didn't get to use pool but looked clean. Great place to stay at if just there to sleep and not spend time on the location. Beds were comfy!

Truck stop like/extended suite type. Pictures were deceiving to some extent. No breakfast available any day we stayed. Only coffee was offered. Better deals in the area for the better quality.

Friendly staff, clean.

There were a few very loud cars making a lot of noise at 4am. There also seems to be some homeless people, or people with addictions on or near the property.