Breakfast was Amazing Maria G the attendant was extremely helpful, friendly, and kind. So the whole experience was not met. BUT I will say this about this hotel. After bringing my concerns and what went wrong the management comped my room which I didn't expect. Yes, things weren't great but on the flip side, they offer some great perks ( Free 2 alcohol drinks and a free appetizer) indoor and outdoor pools, a Hot tub, and an Amazing complementary breakfast. I think training on customer service should be done for the whole staff. You as a guest should not have to ask for condiments for your meal. The restaurant staff at least the night staff needs to check on your guests after they receive their meal( 2 minutes 2 bites check) As for the rooms they were clean the bed was very comfortable. Plenty of towels and washcloths, condiments ( shampoo, conditioner, body lotion were all very nice) Now would I recommend this hotel to friends, family, coworkers? Yes I would but also call ahead to make sure you get the room you booked and ask about parking, breakfast, check in and check out. The prices to stay at this particular.hotel is what I would say very high. If I was to grade this hotel 70% out of a 100%

I reserved a room with a balcony but when I checked in I didn't get the room I paid for. The restaurant menu was extremely expensive I mean a burger for 22 dollars, a side of French fries $7 I could understand that if it was a 5-star 🌟 restaurant. Service was slow and the male bartender (Jim) was as nice as a cold iceberg Maybe he was having a bad day but being kinda of rude didn't help. Customer service needs to step up and be trained on how to take care of your guests at a hotel. As a guest, I was disappointed with the service from the restaurant staff and when you work on Tips being attentive and prompt is key. (Tip- To ensure prompt service)

Good breakfast, value of money

Location is a bit away from down town . Rooms are old fashioned , wash rooms need refurbishment

This marks our third stay at Embassy Suites by Hilton Bethesda Washington DC within a year, and let me tell you—this place never disappoints! From the moment you walk in, you’re greeted with warm smiles and top-tier hospitality. Now, let’s talk about the real star of the morning—the omelets! Fresh, fluffy, and packed with flavor, they’re hands-down the best way to start the day. The breakfast spread is always on point, but those omelets? Next-level delicious! And when it’s time to unwind in the evening, we know exactly where to go. Our go-to bartender, Joe, has been with us every stay, and he’s an absolute rockstar! His drinks are expertly crafted, and his friendly, welcoming energy makes every visit to the bar a great time. Between the incredible staff, the cozy yet upscale atmosphere, and the little touches that make each visit special, Embassy Suites Bethesda has truly become our home away from home. Can’t wait for stay #4! ⭐️⭐️⭐️⭐️⭐️ Highly recommend!

The accommodations were beyond my wildest expectations. Beautiful room (actually, better described as a suite), breakfasts were amazing, offering a wide variety of choices including an omelet station, and the happy hour which offered TWO free drinks as well as free snacks was an unexpected surprise.

Only towel rack in the bathroom was within the shower enclosure itself as opposed to on a wall. Not thrilled with $20/ day parking fee but that is true in most hotels, so no big deal.

Convenient parking, the mall is right down the street you have everything you need in this area ...and it's quiet family friendly location for sure, they have an indoor and outdoor pool with a jacuzzi and they have life guards working when the kids are in the pool it's amazing so bring your bathing suits and the rooms are awesome with seating area it's dope you'll love it

The street that the hotel is located on is a one way street so you find yourself making a uturn every time to get to the hotel

our sink by the fringe was backed up and clogged..they tried to fix but was informed major problem and we may have to move i could not move my parents in room accrossed the way could not be left alone...so the front desk removed the cost of parking in the ramp which i thought was wonderful although not having to use the sink was a problem but we worked through it

Loved the overall stay at the hotel which included: the hot breakfast, nightly reception, indoor and outdoor pool, lobby, room, super location walking distance to shopping.. The staff was well organized and attentive. We were very pleased with the accommodations we experienced at the hotel.

Some of the areas required maintenance which it seemed they were aware of and in the process of making the necessary repairs. Definitely did not appreciate the fee for overnight parking, very disappointing.

I absolutely like this hotel, stuff was extremely friendly, Room big and clean, I prefer a firmer mattress, in this hotel it was very soft for me. The description of the room stated a filled minibar, but it was empty, there was also no water, it was quickly brought upon request. we swam in the pool once, everything was great, on the first day I noticed an empty glass near the pool, it remained standing there for two more days, I would like more attention to cleanliness near the outdoor pool. The hotel administrators were always in touch, which made communication very easy, we were very pleased with our stay, the breakfasts were also quite good.

there was no water in the room

The moment we arrived our experience was exceptional! Our room was clean and comfortable and we loved the quiet. Breakfast was delicious, we checked in and my fiancée made herself a Belgian Waffle and I had a full breakfast of fresh scrambled eggs, hickory smoked bacon, red potatoes with onions and brown sugar oatmeal! We will definitely be staying again, thank you! Everything was amazing! We even had a 12 o’clock checkout time without asking for an extension!

We have visited this hotel many times over the years. When it switched from being a Marriott to Embassy Suites, we were afraid that it might be a change for the worse, but they have kept all the good things and improved on a few. For example, there is a group of friendly and dedicated ladies on the breakfast crew from the Marriott days - and they are still there, now some 12 - 14 years, I think. The front desk staff are helpful and professional. The rooms are clean, spacious and quiet, the internet works well, and everything works as it should.

The response from lost and found was poor - basically, "we'll do our best," followed by no word at all, even after several queries.