The Sunday Buffet is exceptional. Everything was cooked to perfection. The entire staff, both at the restaurant and the hotel, was friendly and professional and immediately responsive if we needed anything.

We had problems with our AC and slept pretty hot the first night. Maintenance responded quickly the next morning, but it didn't work that evening. I put the AC on "high fan," which caused the AC not to work. The repairman said some of the rooms have that issue. I think a notice should be made not to put on a high fan, so no one else has to deal with sleeping too warm. Also, the first night there, with no AC, included an evacuation of the entire hotel for something that was a false alarm. But these things do happen.

We ordered via the QR code at 9:30pm for 7:30am delivery. We received an email confirmation. After waiting 45 mins the next morning with no breakfast delivered, I called room service. She said her system was down and never got the order. She verbally took it and delivered our breakfast in 20 mins. It was a good breakfast.

The cold shower the next morning and the coffee pot not working. We called housekeeping. Spoken to the automated person who said she would tell engineering and they would contact us soon. After waiting an hour, we never heard from them, took a cold shower and left for our appt. We had hot water for our evening shower.

The location and view from the room was great.

Paying for parking. The check in process using Booking.com with new staff working the front desk was a bit hectic. They gave me the wrong room and I had to change rooms. They kept telling me that my card was over the limit when I entered 3 different cards that had no charges on them. Then they realized it had something to do with Booking.com. Before they realized that they were treating me like I was the problem and my cards were over the limit. It was a bit embarrassing.

We stay here a lot, and have for over 10 years. We love it here. However, it has gone down hill somewhat. And starting to show just about everywhere on the property.

I know these have been tough times, and can see you're trying to do a few things to improve the property, but it's going down hill faster than the improvements to keep up. Needs updated really bad, and cleaned up a little better on the grounds. OMG, THE BATH TUBS, REALLY!!!!!!!!!!!! all chipped up and some touch up paint. Looks nasty.

Comfortable and elegant. Beautiful surroundings.

The bathroom toilet was older and older-very low to the floor. The bathtub was small and really not usable for a bath. As we were in a corner suite, I expected better accommodation in this matter. The beds were well appointed and confortable. We did ask to hav our suit freshened, more washcloths, etc. bed made, but nothing was done. Also, the suite ha no bottles of water other than $7.00 bottles of water. As a traveler, paying almost $700.00 to stay 2 nights, this was a real turnoff from the quality of what the hotel has to offer. The staff was very friendly and helpful....a real plus for the time spent there.

There were so many amenities to choose from; indoor and outdoor pools and hot tubs, a tennis court, 2 pickleball courts, a gym, access to a spa that had a steam room, a dry sauna, massages, the list goes on. The lobby was beautiful and peaceful. The staff were all very friendly and attentive.

The top edge around both the indoor and outdoor pool walls were visibly dirty. The water pressure in both sinks were poor, but as we were checking out, they stated it was being worked on.

The facility was beautiful and they service was exceptional, but the resort fee and the fee for parking was absurd. I don't understand why guests have to pay to park at a facility they are staying at, makes absolutely no sense. Plus what are we getting for the resort fees, what's included with that because we had to pay extra for everything there.

I didn't like that I had to pay to park at a facility I payed to stay at, plus I didn't like that I payed resort fees and still had to pay extra for things at the resort. What are the fees for?

I. Had 2 rooms one for my husband and me, the other for my son and his family, The facility is awesome, location spectacular, beds very comfortable, personal very accommodating.

We tried to get some drinks at the bar, the girl there didn't know what she was doing, took her forever to make one drink, my husband and my son just had beers, also my son called 3 times and asked for blankets, for the pull out bed , blankets never arrived. My granddaughter ended up using a throw blanket that I. Had

Beautiful location! Gorgeous sunset! We had a delicious breakfast and dinner at Chateau on the Lake! Really enjoyed the ice cream and dessert shop! Loved sitting in the rocking chairs looking out at the lake..the outdoor pool wasn’t open yet. The indoor waterfall and koi fish are beautiful and fun to look at..Would love to come back in the summer to enjoy more amenities.

We liked everything no complaints at all!

Just a little disappointed with the price .... we had spent the previous night at an Express hotel and had a nice complimentary hot breakfast with all amenities .... At Chateau I paid $87 dollars for the three of us to have breakfast .... I love the place and have stayed with you all many times but maybe every amenity doesn't need to be a huge charge ... I spent $134 dollars in the bar and I think $30 dollars for valet ....

Service was great as usual .... and the lobby is always a beauty .