It's new, everything is new, and it hit high marks on everything but A well trained staff, they will get there, I am sure of it. Its big pull is the pool and slides and so on, great for family stuff. I am a single man who has no children, my playing days are well past. :-)

The bar staff needs more training in client relations and communications skills. I was prejudged by my biking attire, I had just arrived at the hotel and had just checked in. I was hot and sweaty, and my hair was a mess. I was curious about the quality of restaurant; wine is very important to me when dining out. When I was inquiring about the wine, I asked, "What wines do you carry?" He started naming off the variety of glass wine they served. "We have Cabernet, Chardonay... by the glass" when he had finished, I guess after a long ride, I was a bit irritable. I responded with "do you have a wine list; do you carry bottled wines?" "Oh, yes we do." "I can afford a bottle of wine." It was tactless, perhaps on both our parts.

Very nice place to stay, with an incredible pool! My toddler had a blast. It was still a nice hotel but kid friendly, clean and up to date!

The "included" breakfast was at the hotels restaurant, the wait time was long and not very practical with kids. The second day we opted to go out instead, which isn't ideal seeing as breakfast was included in our room cost. The restaurant was understaffed and doing the best they could, I just wish there was an easier/faster option for kids/families.

I loved everything about this place! When I walked into the lobby, I felt like I was a princess from the movies. This place is exceptionally clean, updated and absolutely beautiful! I have already booked my next room with them for next month and bringing more family to fill their rooms.

They tried to charge my card for 2 rooms. Then, I was over charged for my 1 room. Almost $400 for 1 night when priceline said it was only supposed to cost $290. Hopefully, they can get that fixed and back into my account.

Waterpark was amazing!

Parking. So much is reserved for the restaurant. Also, free breakfast vouchers apparently took off only 10$ per meal one of the days; so we still ended up paying more after feeding our kids too, than if we had gone to fast food. Free breakfast, or breakfast included in price, should mean that. Other than that everything was amazing!

The food was excellent but portion sizes were too large Location was great for going to watch the cranes every day Looking forward to coming back again when the visitor center and art museum are opened

Didn’t get out to walk due to high winds and cold Didn’t, get maid service every day but may have had something to do with COVID or hotel policies People were coming and going to the indoor pool with bare feet and leaving wet footprints and puddles in the elevator

Family were on our way home on a road trip and this was the perfect surprise for the kids to get their wiggles out with.

Though the breakfast was good, the wait staff did not seem very welcoming to kids. It is set in the back of the in-house restaurant (which was admittedly a little fancy). It felt like the hostess did not like kids.

The room was clean and comfortable, and the whole family had a fantastic time at the waterpark.

Everything was great. The price seems a little bit high, but it doesn’t stop us from going once or twice a year because it is a memorable staycation spot. The meal at Fyre was a bit of a dud, but we eat there regularly and know that is a one off. We will certainly be back. Thank you for the hospitality!

This property is amazing! the pool area alone would cause me to book again. Two large water slides, small water slides and dumping bucket area for younger kids, huge hot tub and pool with basketball in the water. Nice decor and beds in the rooms. Restaurant on site is very nice with good staff and good food. Everyone was very helpful and professional. Loved the reading lights in the rooms and large desk/countertop area

only trouble we had was the printer I’m the lobby didn’t work but the front desk staff is amazing and just typed what I needed herself and used the printer at the front desk

We loved the pool and arcade room. We liked that you couldn’t hear anything in the halls from the room, which made for quiet evenings. Beds were very comfy and hotel was very clean and friendly.

I would’ve liked a continental breakfast or something similar, but we were fine without!

Thr staff was very pleasant and kind. The entire place was very clean.

They did not inform us that breakfast was not included and that it was at the hotel restaurant. I am used to have breakfast included, so that could have been my bad.