Free breakfast. Comfortable bed and room.

Was not told that the garage cost $18. Found that out on my bill after I left. I was left with the impression that it was included in the cost of the hotel room.

Easy access from the NJ Turnpike, onsite parking garage, comfortable in-room amenities.

Only had operational ice machine on 8th or 15th floor. I was on the 10th.

Location was good. Breakfast was average but good.

Paying $18 just to park was ridiculous. The breakfast price was definitely overpriced $22 for the same type of breakfast. You get on a complementary stay at another hotel. You need to definitely change those two policies or at least give someone a voucher for your next day.

I was impressed by your staff member Wanda, due her exceptional customer service, flexibility, patience and dedication to make the guests feel comfortable during their stay at the hotel. The place was well organised and clean!

On my last day morning, before I checked out, I had to take a shower with cold water, because the warm water was not coming out for any reason...

The staff was very nice and considerate. Beautiful lobby. The rooms were clean and cozy. Overall good stay.

I didn’t like that the indoor hot tub and sauna didn’t work. I drove 17 hours all the way from Florida and I couldn’t wait to soak in the hot tub and relax. When I got there, they lady said the hot tub hasn’t been working for two months. However, this wasn’t reflected on their website. Then, the sauna wasn’t working either. They at least need to update their website so their guest are aware the hot tub and sauna don’t work, that way, we don’t expect to use it. Because the hot tub was something I was definitely looking forward too and I was disappointed that it wasn’t working.

The front desk staff were SUPERB, particularly Wanda!! I was blown away at her diligence and professionalism, while being super welcoming. A fantastic representative for the hotel! Also, Iris was a delight! Super friendly and eager to welcome us and ask if we had any house cleaning needs. The room was very clean. It was a pleasure to meet her!

The mattresses and pillows used to be more comfortable, so luxurious. No more deals with Serta?

When I wanted to book, I read many negative reviews, however, when I stayed at the hotel, I found a great welcome and help from Adam and Wendi at reception and also from Nabeel who was nice at the restaurant Location wise is great because I am visiting NY and it's cheaper commuting by bus which is 170yards away from hotel door Shopping is also great by taking 815 bus to wallmart, tj max The hotel is old but kept on a good matter Thanks to all staff

It was very nice!

The hot tub was out of use! I looked for hours online looking for a hotel with an indoor pool/hot tub and decided on your hotel to arrive and hot tub was out of service, so That was a disappointment.

Very pleasant, very comfortable

Parking was a little expensive plus hotel stay. I figured parking would be included. Drinks are 5 dollars kinda crazy. In gift shop for a small bottle of soda

Breakfast was good, well cooked and the server was extremely nice, polite and caring. Very competent staff!!

Parking charges, extra soap , for 3 people 1 soap wasn’t enough and a little extra care in supplies as Kleenex had last 3-4 napkins. But all minor, were taken care of.