This hotel was a well thought out design - USB ports in the lobby and dining area, several throughout the room; very convenient and helpful with charging devices. The staff was super friendly, checking in with us each time we came into the lobby and even helped with dinner suggestions. There was a spacious courtyard to hang out or chill. The shower was delightful - warm and nice spray. We didn't end up using the kitchenette in the room but it looked like it had anything that could be needed. The room was spacious and allowed us room to spread out for the couple of days we stayed.

No real sugar in the dining area - several sugar substitutes but no sugar :( The pillows were very soft, offering little to no support, which made for a restless night of sleep.

This hotel was the absolute nicest chain hotel we have ever stayed in. We use these types of hotels for our National Parks trips and this Home2Suites was amazingly clean, spacious, and well-appointed. The gym was brand spanking new! The breakfast was plentiful and delicious! The staff were always available and so helpful. Even the hallways and stairways smelled new and clean. Truly, I cannot say enough how pleased we were to make this our home base for exploring Carlsbad Caverns and Guadalupe Mountains National Parks!

Everything was perfect - I highly recommend this location as a home base for exploring Carlsbad Caverns and Guadalupe Mountains National Parks!

The hotel is very easy to reach and within a short driving distance of the restaurants of downtown Carlsbad. There is even a brewery next door! The hotel staff made us feel welcome and provided us with free water upon arrival. The room itself is very large, with a nice sitting area and a large and comfortable bed. The shower was also good, though not ideal for people over six foot two (190 cm)! We slept well with minimal street noise.

The garbage bin under the sink looked like it hadn't been cleaned in quite some time: it was very full! The breakfast was quite minimal and a lot of options were already gone by the time we came down for breakfast, still well within the operation times.

The rooms were spacious and very clean and comfortable. Fatima at the front desk was especially helpful. She helped us plan for our trip to the Carlsbad Caverns the next morning and recommended a terrific restaurant in the area for dinner. Hotel is very convenient for the Caverns.

Can't think of anything.

This is incredible value for money. The rooms are clean, staff is very friendly, they give out complimentary pods for washing clothes, even the gym has almost everything you need. The breakfast is surprisingly varied for the class of the establishment.

I'd love some fresh vegetables for breakfast, but this is rarity in US guess.

Clean and conveniently located. Had two beds and a sofa bed. Full size refrigerator. When there was a mixup over our reservation, I was told the manager was contacting booking, but not to worry, they would have a room for us. Also, they let my daughter in the room before we arrived an hour later. Good service.

The breakfast is good but the hot food was not well labeled.

Good location and service. The rooms are comfortable and clean. The hotel also has a decent breakfast with multiple options. Shoutout to Savannah for her helpful service.

They ran out of many breakfast items and coffee on day 1 but the service was better the next day.

This hotel is well-managed and was in better condition, and cleaner than the upscale hotel we stayed in at Santa Fe. Our room was spotless, and so was the rest of the hotel. Shower pressure was great and the water very hot. Great location if you plan to visit Carlsbad Caverns!

Easy check in and check out. Our second time of stay here when we are in Carlsbad because we just like this hotel very much. The hotel is very clean. Breakfast very good and coffeee too. Room is very clean. Staff are very nice. Great place to stay. Easy 5 stars

None

Breakfast was excellent! Waffles, muffins, fruit, prepared warm breakfast sandwiches (protein)! Wonderfully cold milk was refreshing to everyone, good prepared coffee, there were plenty of options and condiments to make everyone in my family happy. Front desk staff was great help and quick to supply missing product from my kitchenette.