It was good but not early enough for when I leave so I am not able to enjoy it everymorning.

You advertise free wifi. I can even connect my lap top and do a search much less stream TV on it. For 130 a night it should work faboulous. The staffe here is awesome the hotel chain freaking sucks. the staff cant do anything about the wifi service that the chain provides I am h It seems upper managment does not give a shit either or it would be fixed. I am scheduled to stay until the 22 but I believe I am going to start looking for something better

Location on the south end was great as we had entry time of 8:30 at Carlsbad Caverns. The breakfast was okay, we usually find something we can enjoy, like the scrambled eggs and packaged sweet bran muffin.

Had hoped for perhaps a granola cereal. Also, children in room above were running around at 9. Maybe families could be placed to one end of hall, where they wouldn't be above patrons who prefer quieter evenings.

I enjoyed the spacious room. Moreover, there was a staff member, Devon, he worked on the check in. I cannot tell you what a privilege it was to see a young man be such an exceptional worker. He went out of his way to provide great service. I had an issue, he did not complain. He see to it I was taken care of. If I return, it's largely dur to him.

I submitted a request with my checkin for gluten free breakfast options. Not only did the staff make sure I had bread and cereal to eat, but they labeled everything clearly and kept foods separate to avoid cross contamination.

We stayed right next to the ice machine, which was very loud throughout the night and morning.

It was all good as far as the Hotel went .The place was very clean and friendly.The staff was very kind and helpful.

The traffic’s noise was ridiculous.At 4 am the oil fields trucks began leaving for work and they raced through town with those loud trucks along with the tanker trucks.The city should have a noise ordinance.

I was absolutely stunned and amazed and happy that they had gluten-free waffles! And they tasted very good

We needed to come home a day early, and trying to accomplish that was very challenging. This was mostly because booking.com handled our reservation. Next time I will go straight through the hotel

Shower hardware needs replacing. Horrible breakfast. Eggs, potatoes and sausage all COLD. No microwave available to warm it. I complained to the staff who said they couldn’t get a microwave approved after multiple requests. Booth seat height way to low for table top height.

We were only able to stay for one night at this hotel, but we really liked it. The man behind the desk greeted us in a very welcoming manner, there was tea, coffee, and hot chocolate available any time, the breakfast had lots of choices including hot dishes, and the room was comfortable and clean. And the cost was reasonable too.

Nothing! Everything was great.

Very close to Carlsbad Caverns. Modern and welcoming. The gentleman in charge of the breakfast was very hardworking and attentive.

When we arrived our bed sheets were stained and there was hair on them. When we spoke to the front desk, they sent housekeeping to change the bedding asap.

The cleanliness of the hotel was excellent! It was quiet, perfect to rest after a long drive

We arrive in the evening, almost nine o'clock. The gentleman in the front desk seemed rather bored or uninterested. He was by NO means rude, or unprofessional, just not engaged.