The staff was very friendly and able to go extra mile to meet guests expectations. The room was reasonably clean and neat. Drinking water is free and unlimited for guests. The smoking area on the rooftop was the highlight of my trip, because it can accommodate the needs of those who are smoking and expecting some fresh air. And also pollution free because it’s located on the 19th floor.

The TV in the room could’ve use some upgrades to smart TV so the guests are able to relax while enjoy movies and shows.

The window view was on the Empire State building and Manhattan! The maid ladies were so polite and nice. Unlimited water near the front, small dining area downstairs. Easy access to the room with card keys. We booked one more night and they kindly allowed us to stay in the same room. A safe in the room, enough hangers and blow dryer. The location was amazing, close to the markets and cafes, and good grocery stores. We felt safe in the area. I'd stay again.

No fridge in the room, the AC is pretty loud (so take the earplugs). The elevators were weird and slow - sometimes stopping at a random floor with no one to enter. Sometimes only one elevator was working, so we decided to walk on the 11th floor. I'd avoid staying in #1109 room (unless you are part of the Ghostbusters crew). We stayed in a different room on the 11th floor and accidentally found out about room #1109 (we were so relieved to know it wasn't our room omg).

This hotel was a bargain and I took a chance. The hotel was clean and smelled amazing everywhere including lobby and hallways. The room was very clean and cozy, the bed was comfortable and the shower was huge and excellent. I loved walking around this neighborhood there were great restaurants and the shopping was interesting. I would stay here again easily.

Rooms were slightly dated but that is a minor point

The room had a nice amount of space! King room with a comfortable bed, but the star is the incredible city view I had from the 18th floor. Nothing fancy, but filled all my needs. Was it a bit run down with some wear and tear? Sure, but was it clean and functional? Yes.The room size was decent, not like a shoebox. This is a little quirky hidden gem of a hotel. Nice perk of free bottled water and hot beverages any time, in the lounge area. I would definitely recommend or come back again. Especially for the excellent location. Loved the cleaning women. There's also a cute little fitness center I arrived earlier than the 3 pm. check-in, but I appreciated they managed to get me into a room a few hours early, which was nice.

The room was old, with lots of wear and tear and 80s-style furniture, but it was otherwise comfortable. The place was quiet, and the window view of the Empire State Building in the distance was nice. The location was great, with several good places to eat within a 10-minute walking radius. I would especially recommend Square Diner as a cheap and tasty option for early breakfast.

The Wi-Fi could be faster. It would be useful to have a mini fridge in the room. The light switch in the bathroom had cracked plastic—I believe it may not comply with fire and electrical codes and should be replaced.

The staff was friendly on phone before the stay and in person, always greeting us coming in to the building! The location is fantastic. The rooms were comfortable but need more outlets to charge phones and maybe some better pillows or mattress. The shower water pressure was excellent.! The view was building across but we could see a roof garden across the way. Though there is no fridge in the room, instead there is on the ground floor a beverage area there is a tall dining counter so if you have take out you can eat it there or rest on a sofa while watching the news. There’s an ATM in the lobby. There is a coffee tea hot chocolate area and drinking water available that was just the best especially the weather was a bit chilly and even in the middle of the night the hot water was really hot which was a plus !! It was well attended to. Overall an enjoyable stay, really convenient and we’ll definitely stay here again !!

Location is great. I was not on business nor on vacation but helping my daughter to organize her appartment in the University. Hotel is close to subway, there is also a citibike parking close so you can rent and bike to place. Lot's of great restaurants. The is a small dely on the corner that they recomend. Prices are great and people very friendly.

There was no small refrigerator and shower and bathroom could be a little better, but it was clean and comfortable. Also, there was a place for seating and eating downstairs. They could have a small cafeteria as well or a vending machine.

Very convenient location, 24/7 reception with very kind staffs

Would’ve loved a microwave in our room. It’s sometimes a pain to go downstairs everytime we want to heat up some food.

Hassle-free check-in and check-out. Lots of subway stations nearby. Quiet nights, good sleep (18 floor, near elevator, 6 nights). Quiet and effective central air conditioner. Coffee and water always available near the lobby. The hotel looks clean, no unwanted smells anywhere. A really nice touch: a large eating/sitting room with tables and a microwave behind the lobby, with clean and spacious locked washrooms. We appreciate the convenience of using that room to re-pack when leaving!

A fridge in the room would be helpful. The area to the East/South East is not very clean, so do not walk that direction for more than a couple blocks from the hotel, unless you have to. Otherwise, the neighbourhood looks reasonably clean and safe.

The staff was extremely helpful. I appreciate being allowed to check in my luggage earlier prior to check-in. I also liked the complimentary bottled water and used the hot tea in the lobby.

I didn't like the brightness of the room at night. The curtains had a large gap. Next time I'll be sure to pack something in my luggage to clip the curtains closed. This didn't bother my family member. I didn't call down to the front desk though and they may have offered me a solution had I decided to call.