Central location within walking distance of many major attractions. Extremely comfortable beds/bedding. Spacious bathroom and bath. Friendly, smart staff who didn't try to desperately earn tips or be overly attentive. Lovely decor and style, including festive decorations. Cleaners are extremely efficient and do a turn-down service every evening. Free coffee/tea/warm cider was provided each morning in the lobby. Thick, cosy bath robes and towels. High-quality toiletries. Great views from our rooms. Complimentary "welcome treats" offered to kickstart our birthday celebrations.

The spa has been permanently closed as a result of COVID which is a shame. The hotel also did nothing for New Year's Eve, which seemed a missed opportunity. The room mini bar and room service felt a bit pricey for what it was, though the food quality was great. Similarly, although the hotel was really helpful in organising a birthday cake, which we paid for, it seemed slightly stingy to charge a "cake runner's fee" to collect it from nearby.

We truly had a fantastic experience during our stay at this hotel. The location was ideal, allowing us to easily reach all the main attractions and explore the city without any difficulties. Everything we wanted to see was just a short distance away. The staff were incredibly friendly and attentive, which made our stay even more comfortable and memorable. We felt very welcome and well taken care of throughout our visit. We would definitely recommend this hotel to anyone visiting the city and we look forward to staying here again in the future.

Exceptional hotel, with wonderful personalised touches

Front desk team could possibly benefit from a little training

Very comfortable. Spacious room, huge bathroom, very comfortable bed. Quiet room (not facing street)

Breakfast food in restaurant not good - bland, ordinary, but at high hotel prices. Hours of bar area could be later.

Beautiful hotel in an excellent location.

There is only one negative I can say about this hotel. The bed was not very comfortable. Otherwise the room was very clean, spacious, and beautiful. The level of service and staff excellence was so impressive that it overshadowed this one negative and I can honestly say our stay was a 10. Would definitely stay here again next time I am in Manhattan.

The staff were extremely helpful and welcoming. Checking in was a breeze and I was especially pleased with the doormen whom went over and beyond to make our stay very pleasant. Loved the washer/dryer in our room, Miele brand which was very quiet even on the spin cycle. Our stay was only for a night (less than 12 hours) and we did not have any food at the property. The bed was really comfortable and the sheets were all extremely clean and crisp! Definitely a property worth a longer visit.

Well the property itself needs a bit of an upgrade. I feel at the moment it's important Langham stays ahead of the competition. The wood panels on the wall are quite nice but this needs to be complimented with better lighting. The room we stayed in felt a little dark. It would also be a good addition to have USB-C ports.

Front desk staff- nice, efficient, warm & engaging. Door men- Very nice, extremely helpful & personable. Room service staff- delivery extra essentials (i.e. pillows, food) in a wonderfully timely manner. Housekeeping- Our room was cleaned to perfection and we appreciated how the housekeeper placed our toiletries (that were left in a disarray) neatly on a towel.

Everything was great! Continue doing as you do 👍🏽

The team at The Langham NYC ensures you feel right at home. During my second visit, Na instantly recognized my husband and me, welcoming us with a warm greeting. At check-in, the receptionist accessed my preferences and kindly offered an upgrade, a thoughtful gesture. Our room, boasting a view of the Empire State Building and 5th Avenue, was spacious and contemporary. Since it was my husband's birthday, Na went above and beyond, providing a card, champagne, and macaroons, adding the perfect finishing touch to our brief yet unforgettable stay. This experience has solidified The Langham NYC as our top choice for luxury accommodations worldwide.

The staff were amazing and the room had all the food included

I think it was a little over priced but honestly couldn’t fault the service The only thing which was disappointing was I never did receive a receipt of the break down but I believe it was more than what I was quoted in the first place

Very spacious rooms. My second time staying. I got upgraded when I checked in to a club level accommodation which was a surprise. Service is very attentive and quick. The food was excellent. Security at the hotel was excellent

The location isn’t ideal. It’s not in a distinctive walkable neighborhood, there are a few things to do nearby but one needs to take a car service or the subway to do almost anything. Fifth avenue …especially this section…is just not that appealing.