The staff was always polite and helpful and the room was clean. It was easy to commute to and from the hotel since it was close to the trains and city attractions. We also got help with our bags between check-out time and our bus schedule, which was a big plus.

The room was smaller than expected. Breakfast wasn't included and there were no fridge or microwave in the room. We were ok with it but it might be a big deal for others.

Great location, staff very friendly and accommodating, they keep your luggage free of charge after check out, rooms are not that small.

Cleaning isn’t done absolutely every day but at least once every couple days, walls are kind of thin and door blocks no noise at all so request to be far from elevators.

Everything. It looks like is a family hotel. The girls at the reception are lovely . We got a room with views to the empire state and our whole stay was very pleasant. I would definately go back . The room was big enough with batroom aside . Good size overall . They cleaned our room every day.

The room was small but comfortable, clean, and quiet. It was well located for my purposes, convenient to Grand Central Terminal. The bed was very comfortable. Everything needed was provided including good Wi-Fi and toiletries. The price was very good for NY even in off-season. I would stay again.

The bathroom lighting isn’t great.

The highlight was the kindness and friendliness of the receptionist (I've forgotten her name, forgive me, her name started with the letter “T” and she was wearing a scarf covering her hair), as well as the hotel's infrastructure and cleanliness.

Nothing to be mentioned.

Great location; I walked to most of my appointments. Pleasant staff. Excellent breakfast. Good room.

The property was great. The problem was with Booking.com. I'll relay my complaint here because they would not respond to my complaint on their "customer service" page. Booking.com offered a taxi from the airport to the hotel. I arrived: No driver. I called the service number (in Spain!), but no answer. Then I reached Booking.com's contractor in NYC. They said the driver was running later; then a driver (photos attached) arrived but didn't know where she was supposed to take me and then refused to take me to the address I provided. I took a NYC cab. Absolutely terrible service from Booking.com. Don't depend on them for anything other than a reservation...if that.

Fantastic Location, and an unbeatable price. Within 10 mins walking distance of Times Square, the empire state building, and many shopping centers. Very central, modern/updated, and SPOTLESS hotel room. There was attention to detail in the folding of the towels and prep of the room by the housekeepers. Highly impressed!

The heating in our room did not work, however, we called the staff and they supplied us with an electrical plug-in heater! Breakfast isn't included and there is no fridge or microwave in the king room we stayed inside (not a problem for us but maybe for others).

Everything was great, and they allowed me to check in early. pleasant staff at front desk. clean comfortable room. Great lighting

TV was a bit laggy (perhaps because it was direct TV), and sink was clogged. Really no big deal though compared to everything else. I was satisfied despite those things.

Proximity! Views and comfortable bed

The shower pressure wasn’t the best and aircon quite warm for still summer temperatures

The location is outstanding, right besides the empire state, a major underground station and a cosy bagel shop... The staff were extremely friendly and helpful at all times, including the jetlagged early nighthours of the day. The hotel has great curtains, which is important to get some good sleep when jetlagged and the days are long.

The facilities were minimalistic in terms of offering a lounge where you can hang out and maybe buy food. However, a.) that had been clearly communicated, and b.) coffee was served around the clock and they made great use of the little space they had.