Location and staff was AMAZING!!!

Poor quality housekeeping

Every time you stepped into the hotel you were greeted with a smile and a hello! Staff on reception were really lovely and welcoming. Location was fantastic not too far from lots of landmarks such as one Vanderbilt, New York Public Library and Empire State Building. The Bagel shop a couple doors up was very convenient and plenty of nice eateries just a couple minutes walk away. I’d definitely stay again and our room 1304 had a great view of the top of Empire State Building and the ice machine was just outside our door.

Rooms were small , it’s not a complaint really as we expected it to be.

The property was super clean. The attendants at the desk and the cafe were super helpful and friendly. Very accommodating. I loved their complimentary cold,refreshing lemon water always available when we came in from a long outing! They had good selections in their cafe also!

The only thing I didn’t like about the property is that it wasn’t super obvious where to go in at. Once we’d come and gone a few times,we knew where to look. But to a first-time visitor in NYC, everything is overwhelming and their entrance could have been more noticeable.

The staff was always polite and helpful and the room was clean. It was easy to commute to and from the hotel since it was close to the trains and city attractions. We also got help with our bags between check-out time and our bus schedule, which was a big plus.

The room was smaller than expected. Breakfast wasn't included and there were no fridge or microwave in the room. We were ok with it but it might be a big deal for others.

Great location, staff very friendly and accommodating, they keep your luggage free of charge after check out, rooms are not that small.

Cleaning isn’t done absolutely every day but at least once every couple days, walls are kind of thin and door blocks no noise at all so request to be far from elevators.

Everything. It looks like is a family hotel. The girls at the reception are lovely . We got a room with views to the empire state and our whole stay was very pleasant. I would definately go back . The room was big enough with batroom aside . Good size overall . They cleaned our room every day.

The room was small but comfortable, clean, and quiet. It was well located for my purposes, convenient to Grand Central Terminal. The bed was very comfortable. Everything needed was provided including good Wi-Fi and toiletries. The price was very good for NY even in off-season. I would stay again.

The bathroom lighting isn’t great.

The highlight was the kindness and friendliness of the receptionist (I've forgotten her name, forgive me, her name started with the letter “T” and she was wearing a scarf covering her hair), as well as the hotel's infrastructure and cleanliness.

Nothing to be mentioned.

Everything was great, and they allowed me to check in early. pleasant staff at front desk. clean comfortable room. Great lighting

TV was a bit laggy (perhaps because it was direct TV), and sink was clogged. Really no big deal though compared to everything else. I was satisfied despite those things.

Great location; I walked to most of my appointments. Pleasant staff. Excellent breakfast. Good room.

The property was great. The problem was with Booking.com. I'll relay my complaint here because they would not respond to my complaint on their "customer service" page. Booking.com offered a taxi from the airport to the hotel. I arrived: No driver. I called the service number (in Spain!), but no answer. Then I reached Booking.com's contractor in NYC. They said the driver was running later; then a driver (photos attached) arrived but didn't know where she was supposed to take me and then refused to take me to the address I provided. I took a NYC cab. Absolutely terrible service from Booking.com. Don't depend on them for anything other than a reservation...if that.