Meechi at the front desk was exceptional. He made sure we had all the right information after being misguided by multiple other front desk staff.

Two different ladies at the front desk gave us the wrong information about how the parking worked. The second of the two even made it seem like we were trying to sneak a second car onto the property when we asked to get our entrance ticket validated. She had previously told us we used the same card to get in and out every time which Meechi informed us was not the case. On the very last morning right before checking out, a spring sticking out of the pullout couch tore a hole in the side of my leggings.

The on site restaurant and bar was a great addition I didn’t even have to go out for anything. Food and drinks were good. Also the room was very spacious and the bed was very comfortable. I never sleep good when I’m away but I slept like a baby. Easy check in and out and it was quiet during my stay, no issues at all.

Only thing I paid for on and out parking access but had problems getting out as the gate wouldn’t go up not go up so I had to keep riding back to Joey front entrance to inform staff. That is annoying when there is a line of people/cars behind you and the gate won’t open unless you pay again in which I refused to do since I paid already. It was eventually resolved but other than that I had a very great stay.

I did not expect the room to be so spacious. I was shocked and impressed when I entered the room. I was a big fan of the layout how it almost seemed like a mini apartment. It basically had a living room, bathroom, and bedroom all spaced out in a really nice layout.

I did not like the cost of parking. If it was closer to $10 a night it would be more reasonable for myself. $25 a night was a bit steep. Also just the way the app worked was a bit confusing. It would scan your plate upon entry and charge you but then there were signs everywhere with QR codes making it seem like you have to pay for parking separately. When you enter the complex it automatically charges your account and you don't have to do anything with the app or website until after your stay to pay for it.

The property was clean and nice . The room had 2 rooms in it which was perfect for our 3 person group . The location was nice and secluded but easy to find . Majority of the staff was nice

The only thing I didn’t like was that the little store in there for snacks were highly priced about $5 each item . No one ever mentioned that the breakfast was not complimentary . It was $25 per plate. You could not take food upstairs unless you purchased a $25 to go container . The food from the hotel and breakfast were not great . Spent over $100 for a waste of food . The lady in charge of breakfast and the white guy in charge of the night bar were rude. The breakfast lady kept lurking around our table like we weren’t going to pay especially when I left my little sister there to go get my card. Everything else was fine . Never had this issue at a Sheraton before . I won’t be back to this location.

Troy, the chef, was a breath of fresh air!!! And what a cook! Excellent, friendly, funny, respectful and caring. Heather the bartender was a delight! Charmaine, meechie and Tamia at the front desk were incredibly professional, helpful and friendly. Thank you Sheraton. Your people treated us like we were royalty!

Loved everything even down to the landscaping outside. It was very impressive. We also loved the roomy suite and the cleanliness. Thank you!

I was very pleasantly surprised how big each room was. I booked for a room , but got a suit. Free Shuttle from Airport

The onsite restaurant had a very limited menu. I came during storm and there weren't many options outside the hotel and would have a loved a little bit more option on the menu. For a hotel this size and status, the dinner choice was pretty dismal.

The Suite was spacious, equipped with a microwave and fridge. The bathroom was well lit and the bed was very comfortable. There were two televisions available one in the seating area and one in the bedroom.The staff at the restaurant and the front desk clerk at check-out were pleasant. The airport shuttle was also very convenient for my 5.30 a.m. flight.

The staff at the front desk during check-in was abrupt and did not provide the necessary information. Questions had to be asked about the restaurant, shuttle and wifi etc.this information should have been shared automatically as part of check-in. The AC unit rattled every time it came on.

The staff was so friendly and helpful. Anytime we needed something they made sure we had it. Our tv was broken and it was fixed promptly and we were still given breakfast vouchers for the inconvience. The room was comfortable, large and clean. We would come back just to spend time in the room. The food in the restaurant was excellent. So good that we ate breakfast and dinner there for both of our days there. We actually liked our stay so much we are already planning another trip to Philadelphia because of the experience we had.

If I had to pick something the mattress was a little more firm than I like.

Room temperature was bone chilling.we turned it off.temperature got better. Room had everything we needed. I was in room 233 no issues.we felt safe.we paid for parking. Front desk at check in did not explain about breakfast vouchers the other night staff was a great help. Food was ok cost too much.area was great close to everything.would recommend this place.

Food staffing was not wearing hair nets.wife found hair in her food. Watch people walk in and leave because there wasn’t no staff to seat.need better communication .

The facilities and suites were excellent and the bar and restaurant staff friendly , whilst the cleaning staff were discreet but efficient.

the reception area was unwelcoming and not over helpful. the staff seemed to spend all their time 'screen watching' whilst ignoring waiting customers who appeared to b an irritation to them . i noticed an error in my bill the explanation i gave was greeted by silence and altho the error was corrected the whole process was completed without a word being spoken except by me . all other staff were v customer friendly and approachable but your hotel loses points greatly on first and last impressions - some training in customer relations in the reception area would not go amiss. apart from this a mist enjoyable , comfortable and peaceful stay pre flight (amazingly no air noise despite being in v close proximity to airport. ideal situation.