I booked a king room with walk in shower if possible. Our room was a suite with a small kitchen, sofa, bedroom in a separate room and a wonderful walk in shower. I believe we got a free upgrade but the whole experience was outstanding. Breakfast was good and we will choose holiday inn express for our next adventure for sure.

Had to insert the keys multiple times to get them to work. My key blanked out but the gentleman at the desk fixed it without any problem. We really were very satisfied.

Staff very friendly and accomodating...special request to be placed next to elevator honored...cookies were great...pantry well stocked...plenty of luggage carts available...great location next to railroad depot...

Breakfast could be better with fresh eggs instead of processes 'omlettes'...mattresses do not support sitting on the bedside and do not support as well on the outside.

We liked that the pool stayed open until 11 so the kids could swim, the staff we had contact with was very friendly and the breakfast was really good.

I didn't like that our bathroom wasn't very clean and there was two bugs in there. I also didn't like that people just walk in off the street to use the restroom and get food. (We were outside smoking and waiting for family to be ready to get breakfast and watched 2 people walk from a side street walk in and go to the restroom, we got our breakfast and the people walked out with food and went the same way they came from) so it doesn't feel very safe to me.

The Holiday Inn Express is very clean & cozy. It’s right in downtown Elkins with so much to see & do within walking distance. The breakfast bar was well appointed & stocked regularly. The staff were very nice & attentive.

The pool was closed.

the rooms were very clean and i expect them to be when we travel

The pool was closed and all family members were expecting to be able to swmi

Nice amount of choices for breakfast. The cable TV went out first evening, but was fixed from front desk in timely manner.

No hot chocolate packets first day of stay. Some people don't drink tea or coffee like me.

Safe, comfortable, clean. Good breakfast

Bathroom sink plug stuck. Desk clerk finally got it out. No sign for door, finally got one later. We were on 3rd floor - ice machine broke on 3rd & 2nd floors.

don't serve bacon as frequently as i would turkey sausage seems to be the main meat of which i am not fond

Everything!! The room was huge! Kitchen, living room, separate bedroom & the bathroom was so spacious. The breakfast was excellent! Check in was a breeze & the location was perfect.

Breakfast was delicious with many choices. Very neat and clean. The staff are awesome 😎. The location is perfect 😁.

I have no complaints.