Picked up keys from front desk. Receptionists were helpful and kind. The breakfast was wonderful, well cooked. Great variety of foods for international travellers. Breakfast between 6:00 AM - 10:00 AM accommodated early starts and late sleeping. The staff was attentive, kind, and efficient. The beds were very comfortable. The facilities are clean and well maintained. The kitchen was sufficient. The hotel would be great for a long stay.

The second time we used the hotel, we only got one key. Not a big deal. We could have asked for another one but our stay was short and we didn't need it for the most part. The remote for the TV needed batteries. Internet/signal connection for TV channels was spotty for international channels. I understand we were in Vietnam, so perhaps it couldn't be helped. The pool wasn't heated.

This was my favourite hotel to stay at during my trip to Vietnam! The hotel room was beautiful and the amenities were great. The swimming pool wasn't too cold and there was always a staff member at the pool/sauna/gym area. I couldn't figure out how to use the steam room unfortunately. Didn't get to use the golf area. There was massage chairs in the lounge which were also amazing. All the staff greeted us whenever we arrived to the hotel, and even while walking up and down the hallways. Hotel service was superb! The room looked exactly like the photos and it was cleaned everyday we were there. I will definitely come back here if we come back to VN. There was also a cafe opposite the hotel as well as a convenience store which was great for snacks.

It is a little bit far from the 'tourist' areas so took us around 35 minutes to get to Old Quarters and Hoan Kiem Lake. I wish we did breakfast at the hotel as there aren't many restaurant close by. Breakfast was a bit expensive (300k VND per person) so next time I will probably include it!

Breakfast varities were good . Spacious room with clean service.

Excellent service, the room was really nice, super clean and comfortable with modern and fresh furniture. They have several lightning options in the room. The bed is really comfortable, there is a lot of service and the staff is very nice. There is a children's playhouse which was awsome and we could stay at a cool lobby for a couple of hours after checking out, thank you for that!

Kitchen should be a little more equipped, but it was fine and also very clean, so its just a small thing. Everything was really great

Cannot fault they take pride in creating a space that’s elevated. Spaces clean, staff lovely, facilities brilliant! Room service really good food I was located here for work for a week and will likely come back here yearly it’s great

Location, very far from Hanoi main areas like old town you’d want to be. Without a car not a huge amount of food options. It’s more high end residential area but food spots are nice

Modern clean washing facilities in room

Charged for ice, left facility at 0615 and weren’t allowed to take any breakfast with us so 15 mins to inhale food. Very limited English only reception staff could speak English. Check out problematic as they couldn’t get card machine working even though they tried the night before and still couldn’t get it right Then made 2 transactions 1 for room and then for additional charges of ice and soft drink

This was out of this world brilliant! Soooo clean, modern and just excellent Food was fabulous and we ate all our meals here lovely and fresh and our restaurant manager Ricardo was awesome and friendly

Little bit out of the city but no real issue as we used grabs and the hotel has a shuttle bus

The hotel and rooms were clean and the staff were friendly and helpful. The breakfast was great and had a very good selection.

We were a large group with many suitcases. We asked for a van for airport transfer and were given a SUV which wasn’t big enough for us. We had to wait for a second SUV and paid for 2 SUVs instead of 1 big van that we requested. Still, the hotel staff were apologetic and quickly responded with a 2nd SUV.

Clean, beautiful room and overall amazing new hotel, good location, you can have the staff call you a taxi and it's just around 8 eur to get to the center. Nice to relax at the pool, very good breakfast and restaurant for dinner overall. Very safe and rooms are exceptional.

This hotel is brand new and the facilities inside are great and modern. The view is amazing, the restaurant includes breakfast and dinner - both very tasty and with a good variety. Also the service was very nice, they also speak good English and arrange vegatarian food options when you ask for it. The pool area is super nice, the beds are comfortable and everything was clean. The only "bad" thing is the location. It is pretty far away from walking to somewhere (for going to the Airport the next days, it is perfect or of you have time driving by bus or taxi to the city centre), but if you want to go out for dinner in the evening, there is not much around. There is a beautiful parc directly in front of the hotel, which made it a little bit better. But in total I would recommend staying there!