All staff were very friendly and extremely supportive. I checked in at midnight and was warmly welcomed. After I noted about the air conditioner was a little noisy at night, the hotel immediately offered a better room. Both rooms were clean and full of items needed for guests' staying. Location is great with restaurants around. Buses is also available to get in to the city center. The hotel aslo takes care of customers by providing earbuds due to noise maybe causing by a construction site nearby. However there was no noise at the time I stayed.

Nothing at all.

Seemed little older inside but nice with bathtub and sink not leaking on to the floors like many others . Nice tv with even smart tv features so you could watch Netflix etc and a breakfast on top floor that had some good basic selections . Was able to do very late check in and the building looked secure . Was good break from old quarter on our second time through the area before leaving for ha long

Only a sheet was provided I’m guessing to keep your use for Air con lower but we got really cold the first night when trying to figure out proper temperature and only having a sheet

I stayed at Luxeden Hotel during my trip to Hanoi and had a very pleasant experience. The room was clean and comfortable, and the staff were kind and helpful. The location was convenient, with easy access to nearby restaurants and cafes. I especially enjoyed the breakfast and the calm atmosphere of the hotel. I would definitely stay here again!

The breakfast was nice. The staff is so super friendly and helpful. They allowed us to place gift bags for our friends who were traveling with us in each of their rooms.

There was a smell of smoke in the rooms even though the rooms are nonsmoking. One of the aircons did not work and one safe was broken. Thankfully they did move our friends to another room. And were very helpful.

I like this hotel. Staff are very friendly and good service. Additionally, I like the local dishes this restaurant serves. Everything is great.

My room's window looks to another building with a lot of people, so it's a bit uncomfortable if I open the window. But everything is still very good.

I had an amazing experience in here. All staffs are incredibly friendly and helpful. The room are clean, spacious, and well-equipped with everything I needed. The location are perfet, in the central and near meny delicious restaurants. I would definitely stay here again!

everything at the hotel was good. the food was varied and delicious. the room was clean, soundproofed well so it was very quiet. the friendly staff helped me book a car and guided me through many things during this business trip. thank you very much

The room is clean. The bathroom has a thoroughly cleaned bathtub to help you relax after a tiring day. The TV has foreign channels The breakfast restaurant is on the 10th floor so beautiful. You should especially try homemade yogurt.

The hotel location is good. The facilities and rooms are clean. All staff were really welcoming and helpful. They provided us with recommendations and interesting information. In general, the stay was nice.

I love the breakfast buffet. It didn't disappoint me at all.

The stairs. It's slippery and extremely dangerous! My friend slipped and we needed to go to the hospital for X-RAY and immediate doctor's check in the middle of the night. Her back was hurt really bad after she fell at the stairs. Hotel staff assisted us at the hospital and all the receptionists were quite kind. They offered us assistance at all times.