The pools, water slides of the kids and the beach. Service in the restaurants was great.

3 days of strike was not a great experience. Waking up to yelling and going to sleep to yelling wasn’t ideal. Having a dirty room and dirty corridors was suboptimal. Hilton knew about the strikes 3 weeks in advance, least they could’ve done was warn us and also decrease the nightly charge considering we did not get what we paid for.

Location was excellent. The staff were so friendly and hospitable. We had amazing interactions each morning with the female housekeeper who was assigned to clean our room. She easily became our favorite employee at this location. She was so caring with our belongings, upbeat in our interactions, and very proactive in finding work that would create further comfort during our stay. I have never met such friendly service staff!

I was very disappointed with the fee for parking a vehicle at the hotel parking garage (DAILY RATE: $72.25 for SELF PARK or $82.72 for using valet parking). I preferred walking to a nearby public lot that charges $1/hour instead of the fees for parking at the hotel.

The grounds are very pretty with fish ponds, trees, and birds. Although the resort is very large, it doesn't feel like it, the way it's laid out, with many nice shops and eateries to enjoy. We stayed in Tappa tower, which was modern and clean with well-appointed rooms. We had a king ocean view room, where we enjoyed tea on the balcony every evening. We really appreciate that right outside the elevator lobby, steps away was the pool and an open air bar with food and live music every night. We had a great time staying here.Highly recommend Tappa Tower. But the most appreciated thing was the way we were treated by the staff. Everyone from the bell hop, to the waiters, to the young staff at Crazy Shirts (fantastic shop, btw), to the pleasant lady who checked us out. Pleasant, patient, conversant.Just lovely people. They made our stay so much better because we felt like our comfort and experience mattered. I can not say enough about Hilton Hawaiian Village. We will absolutely stay here again. Mahalo 😁

We can't think of anything significant enough to mention. Some people wrote about how huge and busy the place is. It is large and at check in time it is very busy. But again...the staff went above and beyond to get us up to our room super quickly so we could make the shuttle for our dinner sunset cruise. That took some extra effort by our bell hop, Brandon. He's amazing. Well done, and Mahalo to Brandon and all staff.

Location and staff and cleanliness were awesome.

No microwave. Majority of pools don’t have hot tubs. Only the Lagoon pool which is packed due to hot tubs and slides. The towel system is weird. But overall the property has everything you need except a microwave.

This place is basically a cruise ship on land. Shopping, crowded pools that are just a little too cloudy with sunscreen. The adult pool was nice but small and no beverage service. The spa is lovely, the elevators for Tapas tower is always packed. Overall too big a resort for us.

Cleaner pools for sure!

The location is excellent. The beds comfy. AC worked well. Housekeeping came daily and rooms were clean. There was a very small fridge in the room. Security staff was plentiful. Property was pretty.

No breakfast offered, restaurants on property crowded and expensive so find alternatives. No laundrymat/washer dryer on property which is inconcenient for beach resort. Literally all staff on property and stores trying to stop you as you walk and sell you timeshare or a product, gets old... All pools and hot tubs closed at 5 or 6, hot tubs a bit too hot, pools cold and crowded. Beach towel stations shut down at 5 or 6 and you have to keep your wet towels until they open again. Check in took an hour, and we were not given room we requested but they made it right and changed our room.

lots of services & restaurants

check in. we arrived at 8.30am because our flight got in early. I did not expect a room but I thought we could have done a pre check in. We thought maybe a room after 12.00pm. But we’re dismissed & given a sheet of paper& I quote plenty to do. We got a change of clothes and sat at Tappas pool for over 3hrs.We got some lunch & then went to check in. We queued till at least 1.45 pm. Then room keys didn’t work so waited 20 mins for Maintenance Then keys had to be coded. We were exhausted. Not impressed all won’t stay again. By the way stayed at Hilton Anaheim no problems at all .

The location is unbeatable. The view from the rainbow tower was amazing. The staff (from the front desk to valet) were wonderful. Housekeeping were attentive and kept the room clean and well stocked.

Unfortunately, the property is starting to show its age. Our room was in the rainbow tower, so our view was off the charts. However, the carpet in the room had so many stains it was hard to tell what color the carpet actually was. And there were multiple stains all over the curtains. The furniture was a bit dinged up too.

Great beach and pools, friendly staff, valet service was remarkable, atmosphere charming, cleaning staff was friendly and efficient, shampoo & conditioner and body wash was great, elevator was quick and smooth, beds were comfortable

Air conditioning not great (barely got below 73), TV needs channel guide, tiny refrigerator in a family room and no microwave, we requested to be near other family members 6 months ahead of time and ended up on different floors, garbage in room upon arrival, requested crib before and it took 5 hours to get to the room

Location and shops

Slow draining tub and house phone not working. Contacted housekeeping to clear clog and front desk was willing to change my room for the inoperable phone…but opted to stay in same room because we unpacked.