The lake and mountain views from our large balcony were outstanding. The room was large with comfortable beds and a spacious bathroom with a rain showerhead and nice amenities. The hotel is just a 10-minute walk into the main tourist areas, with several bus stops along the way. Many restaurants are within walking distance. The hotel breakfast included scrambled eggs, ham, cheese, desserts, teas, and lots of great fruit. The staff was friendly and helpful.

Everything was to our liking, and we were very satisfied during our stay. The reservation was upgraded to a better one free of charge, moving us to a better room which included a king size bed and a panoramic lake view. Staff was always friendly and helpful. We had no problems with the food, as the continental breakfast selection was varied and high quality. The facilities were well maintained and we really enjoyed the jacuzzi and the indoors pool. Its closeness to the city centre is also a great advantage.

A first class hotel thought it was five star but they told me it was four

Very , very luxurious , a very interesting cascade at three levels that was found in the rocks when the hotel was built more than thirty years ago. Fantastic spa with jacuzzi and gym and I was on the tenth floor with a wonderful view of the lake

We only stayed one night, we arrived from LLAO llao on to take an early flight, nice hotel with very good location to down town, we walked to some local stores and bought chocolates at Rapanui.

The first room we got had no view, we asked for a better room and got one with a view of the lake, nice room all good.

Beautiful hotel; great location and very friendly and helpful staff.

The bathroom was tiny and outdated.

Location, comfort, breakfast, amazing lake view from our room.

Rude and unhelpful night receptionist.....a mature, bespectacled man.

The breakfast was fine. Breakfasts however are not particularly important to me.

The change in car parking arrangements is unfortunate. They are now very small and difficult to use.

Location is excellent. Staff is friendly. Pool is very nice and warm.

The rooms are dated, some of them might be reformed.

The staff, the view, the breakfast.

Old hotel, needs refurbishing. Not worth the price for its amenities.

The room and view were very good and the dinner we had was excellent. Staff was friendly and very helpful

Bathroom was small.