Pool was fine but there were limited places to hang towels. Similarly the spa area was Ok but again no places in the shower area to hang towels. Beds were comfortable and clean.

Choice of Gluten free evening meals very limited. Very small choice of English speaking TV channels. The lift system software could be improved. Trying to get from lower floors to reception is almost impossible during high turnover from upper floors. Such that every lift is full.

The hotel has an excellent location in the middle of the city. The staff was excellent. Everything worked great. Breakfast is plentiful, there is plenty of everything and a large selection. We also had dinner ordered. There was a choice of three dishes. Everything was OK.

The restaurant was very overheated, even in a T-shirt we were very warm.

Everything at this hotel is done with a bit of class. The four-course meal in the evening is superb. The pool is heated, with a robe and sliders for the Spa area provided on arrival. The staff are very helpful and friendly. The maid service is excellent. The mattress is very comfortable, not excessively firm (like those provided in many hotels). The hotel is located a short walk from the town centre, and with the Gastein Card (provided on arrival) using the local buses is convenient and inexpensive. We had a spacious room with a large balcony, looking towards the mountains, with plenty of cupboard space.

This hotel has the unpleasant shelf toilets we’ve only encountered in Austria, but otherwise I have nothing negative to say.

Incredibly clean, best housekeeping I’ve ever experienced. Friendly staff. Good breakfast buffet, and dinner. Pool and sauna are also very clean, and appropriate size for the hotel. Nicer than the official thermal facilities, in my opinion.

False advertising regarding American Express. AMEX is not accepted.

The property was very clean and the breakfast was good. You have acces to the pool between 7 and 19.

The fact that the furniture is old, they dont have a mini bar and aircondition, and also they let you to the sauna and spa between 15 and 19

Location was excellent, no noise from the street, good breakfast and very friendly and helpful staff. Alasi the Hotel gave you a ride to the train station.

Nothing to complain.

Great location, delicious food and a comfortable room. I appreciated the attention to detail and that lovely, traditional hospitality. Please never change!

I was happy with what was provided.

location and service

parking limited space but solved by hotel stuff immediately with the next hotel aside

Convenient location, very good facilities, as well as served food, cosy atmosphere and great staff! Really enjoyed the stay

Staff were very friendly. Hotel location was excellent and having the Spa was a big bonus. Food was also great