We loved this hotel, we spent 3 nights here in December. The staff was friendly and helpful, it is a beautiful hotel with an authentic style and all the facilities are excellent. Our room was large, and the balcony had a wonderful view of the valley. We enjoyed all our meals here, a large breakfast buffet, a nice lunch buffet and a superb multi- course dinner. The pool and spa area was very large, we enjoyed afternoons in the sauna, and it was never crowded. I picked this hotel because I wanted to enjoy some hiking while also being close to Innsbruck, and this location was perfect for that. We walked just a short ways to a beautiful hiking trail up the mountain, and Innsbruck center was just a 30 minute drive away. I would love to return to this hotel and stay longer next time.

The hotel was exceptional. The staff were very friendly and helpful. The room (suite) was excellent, with plenty of space and storage. The food was very good indeed. The bed was exceptionally comfortable. The location was great, and the Stubai Super card was a real bonus.

It was a shame that we were charged for a carafe of tap water each time we asked for one (at supper, and to take up to bed), and that hot and cold drinks were not available from the dispensing machines throughout the whole of the day (there were no cold drinks available from the machine at lunch, you were required to buy a cold drink at the bar if you wanted one). There were no coffee and tea making facilities in the room.

The food is very good. The room is spacious.

Not all waitresses keep on being nice and/or smile. Some are too strict. In the last night, when we needed to leave before the day shift arrives, they claim the elevator won't work (our room on 4th floor) and we need either to get down the luggage before we go to sleep, or do it down the 4 stories by stairs. Reluctantly, we chose the first option.

Excellent reception staff who were very helpful Afternoon tea and cake - delicious

Having to sit at the same dining table throughout our stay. Evening meals were distinctly average quality Our “deluxe” room was very dated and didn’t feel at all like a 4 star hotel - shabby furniture, very poor bedside lights so reading was impossible. Poorly located power sockets. Having to pay for tap water with our evening meal etwas both surprising and disappointing.

Large room, plenty of space. Breakfast, lunch, cake time and dinner was super, great variety of food. Bus station and spar nearby. Staff was very friendly and helpful. E-bike rent from reception is recommended.

Room big, but a bit old-fashoned. A lot of flies in restaurant.

The hotel and views are to dream for. We stayed so many times over the year in Stubai. I strongly recommend the hotel to everyone. The summing pool is very good for all adults and children's. Rooms are very clean and spotless. The food is very good, the staff is very friendly and helpful. Definitely we going to return to this place soon. Thank you very much for having us.

Everything was perfect. I don't think it was something we didn't like.

Place is really nice with good facilities. Food was at the higher end to what other 4 star hotels offer. Wellness area is not huge but has pretty much everything you might need. We enjoyed our stay and can recommend the hotel

Room temperature was a bit chilly and no way to regulate, duvets were made of cheap polyester and not breathable hence not nice for a comfortable sleep. Hotel can have a bit more for kids, one tiny room with some old games is not much appealing.

Spacious and very comfortable rooms, Excellent breakfast and very helpful staff, Perfect location to relax with or without kids, Much enjoyed wellness and spa ( whirlpool, saunas and massage). Need to express much gratitude to all staff that work during holidays and made our stay a memorable one :)

all good

What can I say- The hotel, the staff, the services, the food everything was perfect! The restaurant and food was amazing and the staff did everything to make it wonderful. Everyone was friendly and helpful. We had wonderful views from our room which was huge. We didn't want to leave!!

I honestly can't think what could be better- maybe it's a bit old fashioned and could do with an update in places but this was also part of it's charm

Food was amazing. Room was a very nice size. The staff was really great.

The shuttle bus driver bringing us home in the afternoon was often a bit scary with his driving.