Free parking in front of the hotel Excellent breakfast Good bar near the reception Suana, Turkish bath and Bubble bath were very good Very helpful staff Fantastic environment

On Saturday we were given a small and a big tower when we went to sauna and swimming pool. On Sunday we were given only one small towel for both sauna and swimming pool. When I asked why they said one was enough and refuse to give a big towel. It is customary to have a small towel for sauna and a big towel for the swimming pool. The door of the bathroom cracked a lot. The noise was so bad that woke my partner when I went to the toilet. We reported it to the reception but nothing was done. It is customary in a 5-star hotel to have handyman to do We expected a better experience.

This is obviously a very well managed hotel. Every staff member I had contact with was friendly, helpful and motivated. I would like to recognize the man that checked me in ( unfortunately I don’t have his name) he went out of his way to start my visit with everything I needed including a protected parking place for German sports car. The room was clean and comfortable, the breakfast varied and plentiful, the location directly on the lake peaceful.

The only negative I experienced, and I take responsibility for this, was the restaurant was fully booked when I arrived. I thought because my stay was in a Sunday in late March that I would have no trouble getting a table. However the man that checked me in recommended a restaurant 100m away and made a reservation me.

I was called teh day before my arrival to let me know that my scheduled spa treatment needed to be rescheduled due to illness. I was not happy BUT they made an exception and had my room ready before check in time amd it was spacious and beautiful (some people had commented they looked old, not mine), so thank you Laurence for that! Lily, the beautician, was just wonderful and I ended up doing two treatments instead on one with her. The pool, jacuzzi amd sauna area was relaxing, not a lot people using them. Breakfast buffet was very generous and delicious and cocktails at the bar well made and priced. Also thank you to Talia at the front desk, her efficiency and professionalism, were on point making the start and the end of the our stay, enjoyable. A very relaxing weekend !

Location location location. Perfect distance from Brussels and excellent road links to Ghent and Antwerp. Great surroundings and an easy walk to good restaurants, along with a nice lake walk. Staff were friendly and on the whole very competent. Breakfast was good.

Not easy access to the SPA, as it is part of a membership club so you need to book access. Spa is a little run down even though there is an excellent roof top terrace. Hotel itself is also a little run down, even though our room was just above OK, there were marks on the carpet, and a very poorly patched and painted over repair to the wall. Curtain issues with closing that was not rectified during our stay and a broken sink plug that was reported on day 1 of our stay and not repaired until the evening before our departure the next day. This was very very poor. I believe that the slightly poor finishing to our room was potentially due to us having our Yorkshire terrier with us? As this is probably a room they regularly give to people who travel with their dog.

The bedroom was great; we had a great view of the lake. The bed was large and very comfortable. The breakfast was plentiful and tasty; and the bar and space around it was nice to sit in and relax. The restaurant was also quite nice.

Our only real disappointment was the shower's water pressure. Very disappointing. The food at the restaurant was ok; while the food was good, it was a bit too pricey for the quality. Nevertheless, we will like to stay here again in the future.

Room & bed were very comfortable which with the air conditioning was just what we needed after our drive from Amsterdam ferry port & the nearby windmills on a very hot day. The hotel overlooks a small lake, is peaceful & only a short drive to the Waterloo battlefield. Breakfast on the balcony was a lovely setting & seemed like a bonus.

We were tired when we arrived at 5.00 pm or so & had a relatively short wait for our room which should have been ready over an hour before. There was a big wedding reception that evening which may explain the delay & as it turned out the missing bath towels & shampoos etc.

Met our expectations.

No where to sit and enjoy the lake view especially in summer monthes, except inside restaurant. Would benefit from a nice seating area outside with a lake view infront of hotel not a seating area in the dingy inside courtyard as it is now.Really dont know why its called chateau du lac when you dont optimse the customers view of the lake.

Despite my earlier booking from 4th March till 10th March, done in Dec 2022, when request was made in Feb to bring down the stay duration from 4th March till 8th March, I was asked to cancel ticket and do fresh reservation despite modify date option was available, which did not worked. As a result I ended up paying extra for last minute booking. This could have been handled in a more proficient manner, as I wasn't expecting this. When this concern was raised to hotel staff, they said it's booking.com who need to address this. Really a bad experience in this front.

The location, the restaurant and food

Being told to park the other side of the lake due to no parking spaces for hotel residents (we are in our 80's). On complaining, we were told we should have returned earlier - it was 19h. Attitude of bar staff.

the Location is really nice from the outside and also direct at the lake which makes it special. The service is also really good and the people who work there are doing a good job, great customer service.

we paid for one hour “Wellness“ additionaly 35€. it would make sense to increase the rate for the room and include the Wellness directly. Breakfast is really not good at all and not suitable for a 5 Star Hotel. juice from a machine like in an all inclusive hotel, no nice decoration of the food (everything in plastic boxes), not a Big choice of cold cuts…