Location. Roof terrace. Clean room with sea view balcony.

The supply at breakfast was a bit poor and unchanged during our five days staying. The fruits were not refilled after running out the initially served quantity. Partly deriving from the close location to the centre we need to keep close the balcony door despite the pleasent summer nights because of the loud music from the promenade's disco and restaurants. However, the balcony door was soundproof fortunatelly.

Great location at the water front. Friendly staff. They have their own beach, however you have to pay for beds and umbrella. Buffet restaurant is OK value. Rooftop pool area has great views, however pool is just a small pond for kids to splash around a bit. They have garage and also outside parking spots in front of the hotel, you will have to pay for it though.

Safe didn't work, TV signal was intermittent some days, AC was not super efficient. Parking should have been free for guests. Above mentioned should be fixed in a 4 star hotel.

Staff was very friendly. The resceptionist decided to upgrade our room, we didn't asked for it (we booked a room without balcony and view, he upgraded to one with balkony and see view). He also, first offered a cheaper outside parking spot but we decided to pay more for garage. Also, waiters allway at disposal, nice and helpful. Location of the hotel is perfect. It has its own beach, very convenient. Also, the food is really tasty. We are always happy to go back there.

Hotel staff is really helpful and welcoming. Everything was sparkling clean. It’s a comfortable place to stay. Nice balcony view. Breakfast and dinner options were decent. Nice rooftop pool.

Bed and umbrella at the beach were extra charged , as well as the car parking.

These negative reviews are not fair. Just read a little better what you get in the price when you book a room and that's it. It may not be fair that the sunbeds on the beach are not included in the price, but no one was deceived, everything was explained nicely. The staff is kind, even too kind. From reception to the waiters and cleaning staff they are all so so good. They don't give up on any problem until they solve it. The hotel is clean and constantly smells wonderful from the entrance. Everything is very clean. The price of the dinner is ok considering the prices in other restaurants. We were afraid of the owner, considering the comments about him, but we didn't even see that man during our entire stay there, we had no need for it, so I really don't understand these negative reviews about him. 😁😁 We will recommend this hotel in future.

Everything perfect

The location was great, the private beach was great and wasn't crowded. The room was nice with a beautiful view. Wifi was fast as well. The rooftop pool was amazing and fun.

Additional charges for beach chairs and umbrellas.

Location of this property is excellent and the staff are so kind and lovely. During the stay and before we even arrived they were so helpful with answering questions and organising taxi transfers for us. The rooms are clean and tidy with all you would need for a nice beach stay in Neum. The private beach offered by the hotel is excellent to stay away from the busy crowded beaches of Neum. I would stay at this hotel again! Close by to all! The pool area is also very well equipped with a warm shower and panoramic views.

nothing!

Nice view of the sea, friendly staff, large and comfortable room, hotel pool, varied selection of food for breakfast, hotel restaurant located on the beach.

More vegetarian dishes for dinner, a little bit complicated parking, but receptionist helped us.

Location, room, staff.

The dinner is not a 4 star level.

Prekrasan hotel,sa prekrasnim,ljubaznim osobljem.Velika preporuka svakom da dodje u hotel Villa Nova