A quick check in due to getting off loaded from a flight. The hotel exceeded our expectations. Front line staff very good. We used in house washing machine and it was very useful. Gratis tea at the lobby is good. Most of all we enjoyed dinner at the outside cozy steak house. We thank the hotel for the free airport shuttle. Keep up the good work.

Nothing about the hotel but... if you are taking a flight out of calgary to USA, please go to airport at least 3 hrs early. The boarder protection line is crazy there.

Breakfast was great, loved the sandwich in brioche bun and the bits of fruit. Great coffee, a super breakfast! I mainly chose the Sandman because I really liked the Moxie's Restaurant and recalled staying with family in the Vancouver airport location 20 years ago, and other stops over the years. The price was always great and the stay was top notch.

Lack of printed direction on Smart TV navigation, no information on hotel/surrounding amenities ie: pool hours, hot tub? It would have been nice to have a plastic shower cap in bathroom to keep my hair dry during a shower. Or a small selection of items to purchase in the lobby.

The beds were very comfortable. The room was clean and tidy. It was easy to access the room, due to the lifts (elevators!) being large and centrally located on all levels. The staff members at the Reception were really good and very helpful, so kudos to them!

The ac unit was demented! That is only a personal thing. After we had worked out how to work it, it was okay. I understand also why the Hotel is Sandman Calgary Airport. I was nearly able to wave to incoming and outgoing aeroplanes, they were quite close!!

Staff were exceptional! Pleasant and helpful at check in, allowing for a late checkout due to us arriving after midnight. Maintenance staff assisted to access a suitcase with a broken zipper. All the staff encountered were friendly and helpful .

Tap in tub needed a little repair and coffee machine filter had not been dumped. Not however major issues at all.

The room was large and nicely furnished We were close to elevator We had a nice view from our room There was no noise and we enjoyed a quiet stay The bed was comfortable They were very accommodating with the airport shuttle and gave me a ride to the airport to meet my guest and picked us up from the airport to return to the hotel

There was only one chair to sit at the table I have found this at most hotels i stay at, even though travelling as a couple there are never two chairs

The staff behind the front desk were extremely helpful. They were polite, kind and quick to work out any issues. I was having an issue with my credit card, and they were glad to assist finding another method. They watched my bags for me when I went to get coffee. They smiled and said good morning. The staff in the attached restaurant were also lovely. Everyone in a good mood; positive vibes.

I would have liked to stay for longer!

The hotel was a decent stay for a night; the facilities were good and the stay was convenient. We were a little surprised to know that the hotel was not a few steps from the airport, as they had claimed to be, but the hotel was accommodating enough to send us the shuttle to pick us up from the airport, even though it was past midnight.

They do mislead you by claiming that they are "a few steps from" the airport. In reality, they are not. It is a good 15-20 minutes drive. However, the presence of an airport shuttle does make you feel comfortable.

There was confusion about the shuttle service, since we received an automated message from headquarters in response to our request, with vague information instead of just giving us the correct contact number. So we missed shuttle. Unhappy situation when you’ve just come off a long flight with a toddler. 100% the fault of whoever set up the system (Booking.com and/or HQ) and not the staff at the actual hotel. Staff and facilities at the hotel were absolutely great, especially the manager I spoke with.

Automated service requests from Booking.com and / Sandman HQ - terrible.

I really liked this hotel. The beds are amazing, there is no words to describe them. The bathroom was a little bit old but really clean.

We tried to book a transfer to the airport the day before and they said that is full.. we had to take a taxi and pay for it 30$... when they said “free transfer to the airport”, its not our fault that it is complete

The hotel is close to the airport. It is a very good place to stay when you arrive, jet-lagged, from a long and tiring flight. It allows you to have a good rest before embarking in a road trip (e.g. Banff - Jasper National Parks). The hotel is very clean and welcoming, and offers two good restaurants, The rooms are spacious, with very good beds,.