The mattresses were fantastic. The service staff were very kind and friendly. That was perfect.

We arrived may 9 at 1pm. The lady at the reception needs to be trained. She was not friendly at all. We didn't feel welcome. No words like "welcome to the hotel or how was your journey". Only you are to early . Check in is at 4pm. We don't have ready rooms. Which I didn't believe her. There are better words to say it kindly! The young man at the check out was perfect. " Did you have a pleasant stay? I wish you a safe journey. Just perfect on may 11th.

Clean, comfortable, and well-located hotel. We stayed there for two nights. We really enjoyed the on-site restaurant with the friendly staff. Thanks to this hotel being open in winter (there are very few of them, 2 only?), we were able to enjoy exploring the surrounding area during this time of year.

The young woman at the reception wasn't very friendly and even sighed after one of our requests at check-in.

We went in the off-season, in December, and paid about 1/4 the summer rate, which was great. Not much to do at Waterton then, however., and clouds spoiled the views of the mountains. We had steak at the restaurant and it was superb, and the brussel sprouts were to die for. Wait staff was excellent, however, the front desk asked us to make a reservation even though there were only three couples dining there that night, including us. Part of the charm, I guess. When we ate breakfast, there were deer grazing just outside the restaurant window, along the shoreline. The room was excellent and comfortable, and the bathroom was huge, as was the shower. It was awesome to stay at an essentially brand new hotel at a national park. You don't encounter that every day.

The weather didn't cooperate. There was nothing the hotel could do about that. We could never afford the normal summer rate, which is unfortunate.

Great coffee selection, thanks for Coffee Mate rather than powdered whitener. Quiet. Nice patio and chairs. Unbelievable TV with a lot of selections, almost need a training course. Jordan at the front desk was very friendly and personable.

No microwave, seemed odd. Could use better lighting options. Maybe more seating. A lot of unused space. Food was mediocre. Shower leaks all over bathroom floor.

Everything was great. Really nice rooms, Nice finish, great view. The buffet style breakfast they had while we were there was the best breakfast I have ever had. It was all delicious. The chief and the team were fantastic, same with the servers as well!.

The only this was thinner walls but that is not unique to their property and I never really had any issue with it.

The location of the hotel was THE BEST! It was totally rebuilt after the 2017 fire so all materials within the hotel/room and the exterior of the hotel are in excellent shape. Our upstairs, KING room was decorated in the MISSION style - the large bathroom shower has large 24x48 porcelain marble-look tiles enclosed with a large, clear, glass door. The king bed was VERY comfortable. We also loved the touch of having a very comfortable mission chair we could turn toward our long window to just sit and view the lake and Prince of Wales Hotel in the distance. Our whole room/including the bathroom was incredibly clean. Our meal in the Kilmorey restaurant was sublime. I had the French Onion Soup which was amazing along with a delicious small caesar salad. On warm days you can eat outdoors at their restaurant and take in the views that are as beautiful as anywhere in the world. We were within walking distance of the whole town. Please note the Kilmorey is OPEN ALL YEAR long, so you can experience it at any time of year. The staff in both the hotel and restaurant were very friendly and accomodating.

Very high end hotel. Location and cleanliness were excellent. Beautifully presented hotel (we heard it was rebuilt from fire in 2022, so it’s basically brand new and it shows). Pub was good, restaurant was excellent, waking distance from everything, the only thing we’ll think twice about in future is the price.

My only complaint is the price. Website said $350/night which was already really high, but after taxes, etc it worked out to $410/night which was monstrously expensive for essentially a big bedroom and bathroom. I get National Parks are pricey and everything is more expensive now, but that is borderline outrageous. We’ll look around for a better price before staying there again.

Loved the fireplace, this place has a lot of character and loved the entire cozy look of it. Loved the back easy access to the lake it was beautiful. Also loved the orange pekoe tea in the room it was perfect!

More options for food, maybe small cafeteria option on site would be great. Everything outside was closed by 7pm even though google showed open upto 8pm but possibly due to off season. We missed having some good coffee and enjoy the lake just like Banff.

Beautiful location. I really liked the food and thought it was good value for the cost all things considered. Bed was ok and the room was very clean. The hotel is warm and comfortable and the view of the lake was magnificent

I couldn't find the Oilers game on the tv but it was on in the bar so good enough! It would be nice if you could lock and unlock the back door with a room key

The location is quieter since it’s farther away from the shops. Enjoyed the walking path at the back by Emerald Bay. The room was very clean and the welcome tray of tea and cookies is a very nice touch! Staff were very friendly and helpful. Our breakfast was delicious and the servers were great.

The pull out sofa bed was so uncomfortable my 15 year old could not sleep in it. It needs to be replaced.