The staff were great, excellent customer service by front desk staff like Mohammed and one other lady I forgot her name. Room was very clean, bed was cozy, bathroom was very clean with spacious bath tub. WiFi was great and restaurant was nice with great service by staff. Swimming pool was okay 👍🏽 especially the hot pool. Location was great too, very close to grocery shopping, malls etc

Washing machine area needs to improve. Sometimes experience long queue for washing due to only one washing machine available to serve multiple customers Quite expensive 😌

I liked how parking was included, with lots of spots to choose from I liked the room layout as well and good AC

The hallways smelt like cigarettes. I got in around 10 pm and no one was at the desk, I even walked into the office and rung the bell and no one came. I called the phone provided as well and no one came. For about 15-20 minutes I stood there at the desk. I do understand it was late though.

Very friendly staff, Frank the front desk manager was very helpful and always greeted us when he saw us. Rachel the bartender was very friendly and funny, always going above and beyond. She always asked which game we wanted to watch on the TV. Definitely an asset to the bar/restaurant.The food in the restaurant was fantastic, drinks as well. They have an amazing prime rib special on Wednesday night. Overall experience was fantastic and would definitely stay there again. Close to downtown, gastown and cruise port. Washer and dryer available which was an asset for us.

Unfortunately the hot tub was not working.

We have stayed here many times. The rooms include a sitting area with a couch and a chair, a desk and chair, a small refrigerator, two sets of dishes, a bathroom with a tub/shower, and a separate bedroom. It is easy to eat breakfast in your room if you bring food with you. The bed is comfortable and there is adequate storage for clothing. It's located within walking distance of several restaurants and a Save On supermarket which has a Starbucks. The hotel restaurant, Acqua, has a very good Happy Hour and wonderful cheesecake. The room is serviced daily.

Perfect room. The bed was very comfortable. Bathroom was clean and shine! The suit includes kitchen with all necessary utensils. We didn’t cook nothing, but it’s perfect if you will stay more than couple days 👌

We didn’t get to breakfast, because the line at the restaurant was huge, and there was only one waitress serving the entire tables

Location was great, easily accessible. parking lot is well lit. Spacious lobby. Room had good and necessary amenities for family. Housekeeping was accommodating with requests.

Check in was quick but could be better. Info about hotel amenities should be provided during check in. Hotel seems to have one elevator. The stairs we tried to use was dirty, some type of liquid was on the floor. Hotel management should look into this. All stairs should be accessible and usable all the time for safety reason.

I was allowed late checkout at no cost.

The hotel photo online has a tall building at the back making look like it is part of the hotel.

The location of this hotel to the sky train was very handy. The staff was pleasant and the rooms were clean.

The rooms are in desperate need of maintenance attention. The Closet had drywall that was completely wrecked so I could see metal under it, bathroom ceiling had a very bad repair job, the carpet needs to be tightened, and the paint is bubbling at many spots. There were a lot of burn marks on end table and desk.

Excellent hotel, great staff. My first trip to Burnaby for business. I look forward to being a repeat visitor.

The hot water to fill jacuzzi tub needed more pressure, took a long time ... bath was an excellent way to relax after long day of flight delays.

The front desk staff was incredibly friendly! The room was very spacious and everything was so comfortable! The kitchenette was just right for my needs!

It would be great to be able to turn off the light on the balcony (I am light-sensitive and imagine other people like me would feel the same)