The kindness of all of the staff I have encountered; the manager, front desk, servers, and cleaners. All workers showed extraordinary customer service and care! I was even offered a beautiful first time visit snack bag and the manager went out of his way to accomadte me to stay an extra night. I hope to visit this location again in the foreseeable future!

I hoped for a bit more of a selection for those suffering from allergies regarding the continental breakfast, such as gluten free breads or turkey bacon. Other than that, it was wonderful!!

It’s a good hotel. I was staying in Surrey for a week and this location suited me perfectly. It’s a quiet location. Next to circle K which is helpful. Close to many of the Banquet/Event halls. The staff are friendly and helpful. Daily breakfast which is good. There is a very good gym and swimming pool, which, for somebody like me who is very active and likes to go to the gym regularly was important for me.

My sons and I did an end of summer trip to a concert. And my teenager wanted a place with a pool. He got to use the pool once , and the next day, it was going to be down for maintenance. The staff were friendly and asked any questions that came up, which there really wasn't any except for the about the pool. Liked that there was a store beside, subway across the street, and Desi Grill behind. If we come back to Surrey again, we will be getting another room from there.

Breakfast had a good selection. Main part of hotel, our room, halls and pool area were all clean. Beds were super cozy. Not noisy.

Hot tub was very hot. Had a hard time actually sitting in it for more than 5 min. We sat on the edge and had our legs in but would have liked to relax and sit fully submerged for 20 min.

Check-in was a snap and the two gentlemen at the front desk were very friendly and offered information and suggestions for restaurants in the area. The complimentary bottle of chilled sparking wine and treats was an unexpected pleasure. While food in the breakfast room was not unlike that in many hotels the breakfast room attendant (Taran) did a remarkable job - looking after everyone's needs and chatting cheerfully with the guests.

King George Blvd is a very busy street so walking any distance was not enjoyable. We patronized three nearby cafes (which were all good) but had identified some others farther away but decided the street was too busy and noisy to walk.

The staff is friendly. We asked for another room after a short night, our room was against the laundry and the icecube-machine. They helped us immediately, no problem at all. With breakfast there were constantly two stafmembers available to give a helping hand!

Room 115, neighbour to the laundromat. It was like staying in a factory.

Cleanliness was exceptional. Although we had our reservations, however it was very clean clean, no moldy smells, or any smells for that matter. The staff was very polite and professional

The color of the carpets and sofas. And too much furniture.

I think this hotel is the best hotel we’ve stayed in Vancouver in the past ten years. I thank we could not find a room in Holiday Inn last night. Or else we would miss this perfect place. Every staff is very very friendly. My son and I love the breakfast here. We will come back next time definitely!

Firstly great location , the property is Upto date , the staff are polite , courteous and friendly and lastly the service is on point !

I didn’t like the breakfast , it’s a busy hotel and should have live cooking and serving

We booked a suite, which had a bedroom and separate room (no window) with sofa bed, fridge and microwave. Just what we needed. Staff were very friendly and helpful.

Flimsy plastic cutlery in the breakfast room is almost unusable. Continental breakfast was OK.