Great space, very clean and friendly staff. We were there one night only on our way to Banff. Great location in town, close to many things for a short drive or a nice walk away. The bed was incredibly comfortable. At the continental breakfast, I asked about gluten-free food (I can handle small amounts of cross contamination) and the woman working in the breakfast area not only confirmed which items were gluten free but also provided me the ingredient lists from the packaging of each product in question. Loved that for peace of mind! We were also able to charge our Hyundai EV overnight.

Breakfast was great! Room was clean and quite large for just a double queen room. Staff was friendly. Pool and hot tubs were nice and clean. No complaints with my stay!

Not a complaint, just a suggestion! Could have more of an outside seating area. There is a huge empty space behind the hotel that could be used to set up a patio or just an outdoor space with seating. There is a small area by the river which is nice but it only has a couple of seats. And of course there are smoking areas but I'm not a smoker so using those spots comes with its downfalls.

It’s big, with nice view, great distribution of every place of the hotel, great location to stay and take some rest if you are coming from Vancouver to Banff, the rooms are very comfortable and quiet.

Nothing, I think in general is a quick stay hotel, is not for long stays so it’s a hotel which have everything you need for one or two nights and that’s it.

The manager was super attentive to his guests needs and went above and beyond to make our stay comfortable. Pool and jacuzzi were enjoyed by the kids after driving all day. Location was ideal as we were just passing through .

The ac in room made noise all night long… unit may need to be repaired or replaced. A bit pricey but to be expected during peak tourist time.

Large room with 2 nice beds. Lovely bathroom with excellent vanity space. Separate counter area for coffee/microwave. Little fridge had a freezer compartment. Grab bars in bathtub. Appreciated the hot breakfast included in the price. Nice garden area off the breakfast area.

For the reconnection with family in an area we used to visit and camp in as children, it was a perfect location. The staff were all so helpful and friendly. Breakfast was a great selection and the breakfast room available later in the day for us to play cards and games together.

Nothing.

This hotel was great from the moment we stepped in. Very friendly reception and there was everything you'd want in a complimentary breakfast with super folks working the dining area. The bed was so comfortable I checked to see who made the mattress. We stayed on our way to our destination then again on our return. When I walked into the lobby, the receptionist ALREADY had us checked in and in our same room! She also set me up with a frequent travel perk on my first night. I asked for a suggestion for dinner on the second stay and another receptionist directed us to a great restaurant in town. Wow!

That we had to leave the next day...haha. This is a great hotel!

Friendly front desk0

Lack of air on in second bedroom made it very stuffy. Absence of night lighting in bathroom - it was either stumble about in the dark or wake up the occupants of the main bedroom. Cost to sort, very little for a major benefit. Creaky unsupportive bed

This is our number one stay now from either travelling down to Kelowna or coming home. Beds are absolutely the best hotel beds I've ever slept on I would know I travel for work 80% the time. The breakfast was pretty good too.

There's nothing bad to say about this place.

Fantastic service by Don at the front desk. The room was very spacious and clean. The breakfast in the morning was great. Great value for money, great and easy location right off the highway.

Nothing I can think of.