Comfortable, clean and helpful staff. On one of our stays, after check in, we entered a room that had not been made up after previous guests checked out. We went to the front desk and said the room was a mess and they apologized and without asking anything else upgraded us to a business class room.

Room was fine, only problem was the sink in the washroom, it must have a partial blockage as it drained extremely slow. Did not use the pool Breakfast was very good and the price great compared to other places we ate The young lady that was at the front desk was excellent. She was very friendly, helpful, and always had a smile.

No complaints

It was a great location for us travelling through, it was clean and comfortable and the room had a microwave and fridge which was important to us.

The pool isn’t heated which was a shame, it was too cold for us to spend time in. Conversely, the jacuzzi was hotter than any bathtub I’ve been in, but was tolerable for short periods. The staff member who checked us in was not particularly welcoming, but not rude.

The room was set up well, loved the decor.

Customer service was lacking at the front desk. It felt like the staff was bothered by the quest. When answering the phone from the room, the response was 'hi...' It appeared clean, but not too sure as there was a cord left from previous guest, which should have been found if the room was cleaned.

The was clean and the inside balcony was nice. It was thoughtful to have a small table with 2 chairs.

Its surprising that hotels don't have 2 chairs to seat on especially when you book for 2. But this hotel did. Thks. Swimming pool the bottom needs a good scrub. Hot tub should be prohibited to small children.

We went to our room. The door stuck. Eventually we got out. I went to the desk and the member of staff sent a maintenance person. He could not fix it, so returned to the desk. By the time I got there, the duty manager had allocated us a better room.

Nothing.

It was very nice hotel! Having the restaurant and pool there was extremely convenient. Especially with a toddler! Everything was clean and well kept. Staff was extremely professional and friendly.

The rooms could use some modernization, but overall for the cost it was still a great time. One other small thing was that the pool was supposed to be heated, but it definitely didn't feel like it.

Came to town to visit my son who goes to school...he joined me at the hotel for some swimming and some pool. Very relaxing and nice as we didn't have to go look for things to do. Everything was in the facility

Would have liked a few more towels...other than that we had the best time. Thank you

The balconies in the room were wonderful for a family with a child we could be "outside" while our son went to sleep. The restaurant in the hotel was above and beyond our expectations food and portions were fantastic. Toiletries were Dove products and towels provided were soft.

The pool and hot tub were in need of a good clean (gravely debris) on the bottom of pool and a ring of dirt above the water line of the hot tub. We still used them as they were highly chlorined but they could use a little maintaining. Top blanket didn't have a duvet cover just 2 sheets one on top and one on bottom of duvet.

The swimming facility and hot tub were of exceptional quality. The rooms were maintained in a pristine condition, and the upgrade fee was a worthwhile investment. Overall, I was highly satisfied with my stay.

I have no objections. Everything was satisfactory.