The staff were fantastic at the desk when checking in. Very helpful and friendly. The location is a perfect so you don't need to drive anywhere into the city. You can walk completely underground to get closer to your location or you can just walk into the area you want on a nice day. The "York" bar and restaurant inside the hotel is nice if you don't want to venture out. Breakfast was great, it's a buffet and the food was hot and fresh. Quite a bit to choose from....like smoothies, yogurt, cereal, toast, bagels, some pastries, and the normal bacon, eggs, sausages and pancakes. Can't complain when everything you need for a nights stay is right at your fingertips.

Unfortunately, there was an error or problem with the delivery of alcohol on the Thursday and my husband had a very poor selection of beer to drink. I know this is not the fault of the bar or hotel, but there is no excuse in any bar not to have the alcohol you serve. Maybe a word with the company is in order. Not all guests want to go out, some come to relax and enjoy the quiet. Having a few drinks in a quiet bar is a way for some people to unwind. I hope this issue can get sorted for you.

The room was very spacious, with a very comfortable king bed. My husband loved the pillows. There was a nice sitting area too. The staff were super friendly and helpful. The location was beautiful and very well situated near lots of restaurants and shops. The pool looked nice but we didn't use it.

The weather! And paying extra for the parking, but it wasn't that much.

The hotel is nicely decorated, elegant and clean. The staff were very helpful. We had a sea view room, with very comfortable beds. The location is great, right on the harbour and the boardwalk, near lots of gret bars and restaurants. We have stayed here before and will again.

It’s expensive but worth the extra for the vibe and the location. Parking was a bit difficult due to the large hotel and a conference centre right across the street

The rooms were very nice and spacious. I appreciated that the hotel was connected to the venue we were attending all weekend via pedways. Was a little disappointed that there was no free breakfast or free parking, but overall- great stay!

No microwaves in room, unless requested at $10 a day. Parking was not free on the weekend and no free breakfast.

good location in market square near restaurants and pubs, nice boardwalk, facility very modern

you get dinged $18 a night for parking, maybe that was stated on website but not sure; little to no on-street parking; if there was any breakfast we were not told; getting to the site is a challenge; maybe Hilton can work out a deal with the city-owned parking garage to reduce the parking fee

Upgrade to top floor room with harbour view. Really enjoyed just sitting and watching the water and birds. After check in I received a text message asking if we needed anything. Nice to have that communication and chat! Location perfect

The heat in the room was very high and thermostat didn’t seem to be working. Ended up turning the system off which worked ok

where it was located

After going into the car park the directions to the lobby/reception were basically none existent. Had it not been for some other guests helping out we wouldn’t have known. I do t recall there being any signs as to where the pool was either. Yes, they tell you at reception but you’re not taking all the information in that they give you. No welcome pack to give you any information ie breakfast time, where the pool is, some hotels give you lists of restaurants to visit or takeout, nothing like that. And I know it’s sad but I love looking through the info stuff

The location was perfect, beds were comfy, staff was friendly and it was clean!

A little outdated, some things in our room were old and worn out (the headboard was the first thing we noticed) Could have been a little nicer on the eyes for the price. Wish the parking was able to be validated as well.

We liked underground parking, the closeness to the Market square, the locale of the hotel, the easiness of checking in and out.

We didn't like that the wifi wasn't shareable among devices without the honours program

location was superb, nearby food venues - outstanding, short walk to downtown area and nightlife. Accomodations slightly outdated but room was clean and comfortable, relatively quiet and not overly busy. Only issue would of been parking and a bit of confusion as to how to get back to Hotel lobby. Better signage would help.

Breakfast should of been provided as an incentive to eat in the Hotel, we found a breakfast location within 3 blocks of the Hotel, was not overly inconvenient and worth the walk. Sunday is very Quiet