The staff were superb - friendly, offering help and making suggestions for fun things to do. Breakfast was a step above most included breakfasts, and Trudy was a great server. The free laundry service was a surprise and MUCH appreciated. overall, a lovely place to stay in St. John NB

only suggestion we made to the staff was to have the garage doors not close so quickly after being opened. Tough for shorter women to touch the control box, and then get through the door before it started to close. Otherwise - garage was a very convenient place to leave the car.

Loved the beds, the bath collection and the breakfast was hearty and delicious! Loved the location and the rooms were super clean and well arranged. Any staff we encountered were super friendly and efficient. Trudy from the breakfast bar deserves an award for customer service! She made our stay. Front desk staff was informative and super helpful.

Had some issues with room charge being charged on incorrect credit card. Had a hold and the upgrade charge on one card and full charge off of the incorrect card, even though upon check out went to the desk to ensure it would be correct and was still charged incorrectly.

Hotel was excellent in both quality and service. All the staff we came into contact with during our stay were both efficient and helpful. Their friendly attitude made for a delightful stay. Beds were very comfortable and room was quiet, and the Nespresso coffee maker was a bonus. Breakfast was very good and served by Trudy at the counter to your exact request making it very hygienic and probably less wasteful. Her personality made for a wonderful experience. Best place we've stayed in, ever!

There’s indoor parking underneath the hotel that had plenty of spaces for the size of the hotel. The front desk staff helped me track down a fan in the middle of the night so that I could cool down without freezing the family member that was travelling with me. They were really nice about it, especially with it being mid-February. The beds were comfortable and had multiple types of pillows. Breakfast tasted good and had a lot of options. The tub in the bathroom was big like in the photos. Water pressure for the shower was great.

Food was above average and staff, one woman in particular, was outstanding.

hate the way you smoosh your pillows into squares! Really dumb and and hard to get back into a rectangle -- a long enough surface on which to lay one's head and roll over! Also, property is very hard to get to/hard to understand how to drive off the highway/bridge and correctly pull into the parking lot.

The hotel is very clean and well located. The room we had was very spacious. The bathroom was large as well. The front desk staff were very friendly and informative when it came to things to do in the area. The breakfast was ok. The hotel could use a facelift even though it's very well maintained. The property is well taken care of.

Had trouble using the ac. our room was freezing

This hotel is wonderful. Totally clean and my room on the 7th floor was excellent.

Their Front reception staff needs to learn how to do their job properly. I did the check in online ahead of time. I get there after a 10 hour drive and pick up my room key card. When I get to my room the key card doesn't work. The Front reception staff had not activated it. I think you can understand my frustration.

We were very impressed with our first stay at the Chateau Saint John. The staff were extremely friendly and helpful, both at the front desk and in the breakfast area. Our room was spotless, quiet, and large - having a seating area was an unexpected bonus. Having breakfast and parking included in the price made the Chateau Saint John a much better deal than the nearby hotels in the Uptown area.

I don't think that there is anything that could have been improved on!

Very clean property. Nicely decorated. Not modern, but adequate and goes well with the hotel. Nice staff at check in desk. Very informative. Trudy at breakfast is absolutely fantastic. Great energy, friendly nature, very welcoming and accommodating. The best part of our one night stay was Trudy!! Thank you. It’s rare to get this much attention! Will absolutely stay again if needed.

We only stayed one night but found the hotel to have easy and plentiful parking, reception super friendly, room was very clean, spacious and quiet and a great breakfast. The complimentary laundry (two washers, two dryers) was also a bonus.

It's next to a bit of a busy road but we couldn't hear this from our room and it's still very close to downtown Saint John we walked over to the market and only took 10 / 15 mins.