Kelly at front desk was great! I remembered her from last stay 2 years ago. Pleasant welcome after long drive. Stocked breakfast bar and good staff. Coffee was enjoyably hot. Comfortable beds and linens. Convenient blackout curtains and room amenities.

Spa was unavailable. Would have been more convenient to enter by the side doors. Front lobby furniture arrangement made getting the full luggage trolley through not easy. No hot chocolate in rooms for keurig. Cream cheese at breakfast unavailable after 1st morning. Shower curtain (in room for disabled) was not long enough to prevent floor from getting complete wet. Room lighting/ mirror placement not good for makeup application. Hair dryer not very effective. Evening clerk (no name tag) at front desk on phone during our interaction, was dry and impersonal, gave off negative vibes.

Room was cozy and bed was comfortable. staff attended our requests.

Bathroom wasn't properly clean, Toilet was dirty and bathtub was clogged returning dirty material Swimming pool was very dirty couldn't be used No vending machine on the floor even though it has a reserved spot. Ice machine was also broken on the floor. Breakfast was OK but the ommeletes are not good, too dry.

The breakfast and breakfast server were amazing. She deserves a raise and a larger serving area. It was so homey and welcoming and delicious. The hotel books 300 people but breakfast area only seats 46. There are nice seats outside to eat as well. Staff are amazing but overworked. Would be nice to get more staff to help out.

More staff needed at check in and check out. More seating area for breakfast. Breakfast server was totally amazing she deserves a huge wage. She helped seat our family of four when seating was at a premium.

Room and bath were clean and up to date. They were able to accomodate an earlier check in. Quiet location.

Breakfast choices were less than many other hotels, e.g., bananas were the only fruit. Bread choices were fewer. Yogurts appeared to be in short supply. Dry cereals were mostly Cheerio-type. Amount of egg and sausage rounds adequate.

Pool, hot tub were great entertainment for our 3 year old.

We are gluten intolerant and asked if the staff member knew if gluten was in the sausage patty at breakfast. They didn’t know. Would have been helpful if they could have offered to go and asked the chef/cook for us.

Friendly and helpful staff.

Glass and metal surfaces could have been cleaner. Such as elevator doors. More salt to treat icy surfaces near main entrance. And, let's use Canadian spelling on signage. It's "Business Centre", not "Business Center".

The hotel was good, with a warm pool that the kids enjoyed a lot. The location was perfect, with go-cart, Station beach, grocery store, Tim Hortons and several restaurants nearby. This is an excellent choice for families with kids, you won’t regret booking it.

However, we were not happy with the non-working bathtub and the missing room service during our stay of three nights.

The beds were very comfortable and the staff were accommodating. We needed to have an early check in and they made sure the room was ready for us. The Continental breakfast was very good! The staff were very friendly.

The heater on the pool didn't seem to be very warm, and the spa wasn't working, The spa issue seemed to be an ongoing problem.

The location for breakfast was good and the facility was good. The food was okay. We only had breakfast the one morning as we would rather go out to a restaurant. I like how fruit was provided.

The juice... the "bread" items could have been better.

Room was very comfortable and spacious. Very clean. Pillows were wonderful! Pool & hot tub were nice and clean - quiet when we were there. Breakfast was good, hot and the breakfast room was lovely. Staff were helpful and kind.

Not much negative to say...the pool towels were very small but that's about all.