Facilities and breakfast (especially fruits and salads)

・There was a new male concierge, and he was confused about arranging a taxi, so it took a while. ・I gave permission to the cleaning staff to clean during a meeting in the room. However, they were not considerate, blaring their smartphones and yelling.

Very friendly helpful staff, we upgraded to a suite, it was sensational & had additional benefits. Excellent breakfast.

It was a little out of the way . But I think everything is so spread out so it doesn’t matter we’re you stay.

Great location, albeit not too close to the subway. If you're willing to take a cab, then most places are not too far away.

The room temperature was abnormally high, probably due to the centrally controlled AC. Bed sheets felt quite rough on the skin, not what I'd expect from a 5-star hotel.

Staff is so lovely, Wendy helped us very well. Hotel room and facilities were very nice. Also very well located in the city.

Team was super nice :)

The food in the restaurant wasn’t impressive, mostly pork and other meat. Very little veggie options

The hotel was very good. You had a amazing view of the city. All time again.

Friendly staff and excellent lounge. Clean and huge room.

Spa, pool and gym were closed but no information before booking.

We like the breakfast !

It was comfortable and enjoyed the bath and time in the room looking at the view. The staff were helpful and friendly being great. Plenty of water amenities were good. The breakfast and buffet dinner was very good having a great variety for us as Westerners.

The AC didn’t work properly and room was very hot however they changed us but not strong AC in that room. We were given fan being good. I appreciated the fruit platter as an apology of the first room with poor AC basically not working first night. It’s a bit rustic tired older appliances cords were stripped on bedside lamps making it dangerous to touch. Plus cleaning needs to improve as had a half eaten cucumber on the floor left over from previous guests, it wasn’t cleaned away near our rubbish bin for over two days which we put it in the bin ourselves. For Kempinski standard should be better given not cheap hotel to stay in. I’d stay again but they need to address some of these things to be better.

Front desk people very friendly and supportive.

....... but communication capability in English language decreased compared to 3 years ago, dramatically. Makes everything more difficult and time consuming to get anything done or questions answered.