This property is simply beautiful. There are basically three hotels that share a massive courtyard, and an entire block, with the Mariott being the largest hotel (all owned by the same group, including Sheraton Four Seasons). The rooms at the Mariott Baiyun are really large for China standards, are new, clean and have a really lovely open planned layout with floor to ceiling windows. By the way, the toilet seats are heated and the lid automatically opens and shuts for you, which brought me loads of joy :) As it is near Baiyun Mountain, the views are amazing. I was in a standard king room number, 1285 (top floor), and had a view of the mountains and Guangzhou city in the distance. It is not noisy at all, and you can actually hear the birds outside the small opening window. The beds were firm, but comfortable. The staff were absolutely incredible and went out of their way for you, in particular Janet, Hannah and Mark Hu in concierge. It is around 30 minutes into town by taxi, or about 40 minutes by train (the subway is directly across the street and the China train system is SO SO very easy to use, and English friendly, only costing around 4rmb to get anywhere really). And then there's the breakfast...it is quite simply put, incredible. There were three very distinct stations, each having many chefs inside cooking up all sorts of local and international delicacies. You would never see anything like this in Australia (only China!) and it was simply delicious (make sure you're hungry). There are several lounge areas around the hotel foyer where you can sit, relax with friends, have a drink or food, and I enjoyed this space quite a bit. I was there for stage 2 of the Canton Fair, and there were a number of free coaches to take you there and back during the fair. There is also an automated currency exchange terminal in the foyer of the hotel that will exchange quite a few currencies into RMB. Thank you Mariott Baiyun, I will definitely stay here again!

The location was great, not that densely populated. It’s located further out from the city but not that far either. The concierge service staff provided great service, they had helped a lot in checking and retrieving my items.

I was given a handicapped room upon check in and wasn’t inform by the staff. So the room facilities was completely different from the booking that I made. It was only upon my request that the room was changed. I think it would be a good idea if the hotel staff could just inform before hand for whatever reason that I had to stay in a different room from what I booked. In fact, the hotel staff at the check in area didn’t really meet the expectation of a 5 star hotel.

the automated curtains, lights, fresh breeze of scent on the entrance. breakfast was very good.

such an international brand doesn't have english speaking staff. and the front desk is very limited with their ability to assist the room guests and the concierge cannot speak english at all. when in times of urgency you cannot depend on the staff.

The Guangzhou Marriott Hotel Baiyun offers modern and comfortable accommodations with excellent amenities like a pool and fitness center. The rooms are clean and well-maintained, and the hotel’s location near the metro makes it easy to explore the city. While the service was generally good, it could benefit from better organization during peak times. Overall, it’s a solid choice for a comfortable stay in Guangzhou

Everything was fine

It is close to where I intend to be. The bed was comfortable and the room is spacious.

The air conditioner seems insufficient, therefore relatively warm in the room. I was unable to find a switch just for the lobby lights, resulting leaving the lobby lights on the whole night! Not ideal. The master switch turn off everything. The cafe’s food is not good and expensive.

I appreciated that the staff was very accommodating, especially with sending and receiving packages. That was a 10 out of 10.

Although it is not their fault, communication was very difficult since most of the staff speak very little English.

Size of rooms, a very nice hotel, good service and we enjoyed our stay very much. Subway metro was located right in front of hotel

Not many food options and convenience stores nearby. Only hotel restaurants and stores at subway stations. Travel time is longer as compared to hotels located near central city.

The rooms were large and very well appointed with a huge bathroom. The whole property was immaculate and had a very calm feel as it had large green spaces and views towards the mountains. Very close to the convention centre and helpful staff.

Breakfast was busy and finding a table can be tricky.

Environment garden and facilities are amazing. Buffet is amazing.very very good and value of money.

Cleaning wasn’t value of many. It’s seems like hotel is getting older. Stuff hardly understands English or any other language.

Clean rooms with good amenities inside, very cosy bed and nice pillows. Breakfast is delicious, wide variety of food. Very friendly staff. We enjoyed plaing in a child room, which is very good.

A couple of times were no tomatoes on breakfast, naither raw nor backed tomatoes.