My parents and I stayed for 1 night due to a long overlay. We had some trouble getting around (we had no access to the internet despite having a Chinese sim card and a VPN). The staff went out of their way to help and accommodate us despite the language barrier. The breakfast was really good, the hotel is close to the airport, the rooms are very spacious.

Nothing.

The location is close to Baiyun Airport, the staff were quite helpful, cleanliness and luxury in every part. Also it's the best value for money you can get near the airport and also Canton Fair as the hotel also provides a shuttle bus.

The location itself for facilities and areas around it is not the best but of course this is why it's a good value for money. Also there was no wifi.

The breakfast was excellent, most especially the soup, is good to start with the soup and the staff are very friendly, the managing director Kenny was very helpful readily available to help out, he is also very attentive to details and the manager Owen always at hand to help out. The entire staffs are great makes things lot easier during our stay.

The room rugs needs to be properly vacuumed.

The best part is people. Personal really tries to help with everything, for example, we didn’t know that there is a free transfer from airport and back, and we’re trying to call taxi in airport for almost two hours. We didn’t have Chinese card and without it it was impossible to use wechat pay and Alipay that needed for DiDi and other taxi app. Taxi from airport was too expensive. For 6km they asked 190RMB. And we gave up. We called to the hotel, and even personal didn’t speak English too much they helped us, added us in wechat and by test explain everything where should we go and transfer will take us. I’m really thankful. The hotel itself is good, near airport so it is good choice if you have long transit. The room is clean.

Rooms were spacious and clean. Staff were helpful once you could overcome the language barrier. Breakfast was good.

It was a bit time worn in areas - No one could communicate in English and there was no ATM or money exchange. We missed the airport shuttle primarily due to poor communication.

The Staff made me feel at home even though our communication was only through translation and WeChat , but they made sure I was comfortable and had what I need . They even went a mile more to write my daily destination points in Chinese to give a taxi driver when I drop from the subway. They where very Good and exceptional

The location is in a not too prime and a few times I took a walk outside I felt unsafe . It is wonder that there is a very beautiful hotel in that area . However it is swamped by a lot of eating places around

The rooms are nice and spacious. The staff is quite helpful and friendly. It is very close to the airport. One can get a shuttle to the airport for free. Nearby there are various shops, including supermarkets, corner shops and restaurants.

The building looks a bit run down on the outside, but the inside is fully renovated. The breakfast was ok, although it did not include coffee.

Close to the airport, free pick up (it really helps if you have access to WeChat) and a nice very traditional Chinese neighborhood to go for a walk or something to eat. I had read in reviews here that people did not dare to go out here after dark. Total nonsense if you ask me, the family and myself did not feel unsafe for a minute.

Make sure you have cash if you plan on going out the door, no ATM machines in the area.

Room was very spacious and lush! Bathroom was lovely too, could do with a few touch ups, but great nonetheless! Staff were lovely too. Just stayed one night on a stopover and was exactly what we needed and very close to restaurants and had a great free shuttle the airport the next morning!

It is exceptional value for money.

It was s not easy to communicate with staff considering their limited knowledge of English. However, they were very accommodation and pleasant.