The room was very well appointed. Reception staff very good. Jade restaurant was exceptional.

Room service was terrible and sent 4 slices of white bread as a continental breakfast really appalling.

Housekeeping service is very nice, did a good job in cleaning and tidying up.

The toilet bowl is in an independent room and there is an distinct unpleasant odour from this room. I think if the exhaust fan inside this room is much stronger, this odour could be avoided. The air conditioning system in my room, no matter how i adjust the temp button, is always at 24.5-25.0 C degrees. It is quite hot and stuffy. Twice during my three nights stay, I have to call the technician to come to my room to solve the problem. They told me that they have to go the adjust the minimum temp setting in the main control panel located in the basement. After they did that, the air con can go to 22 degrees which is so cool and comfortable.

The staff were friendly and helpful. Generally speaking, the service was irreproachable. The lobby and the common facilities are stunning. The rooms are spacious, reasonably soundproof and well stocked. Hongqiao airport is accessible within 35 minutes.

The hotel couldn't process the payment with my bank cards (either pro or personal). I checked with my banks, and the problem is with the hotel. I trust I'm not the only foreigner who faced this problem, which is hardly acceptable on the part of an international hotel chain. The rooms are nice and spacious, but a bit backdated. Hard to shave properly with a poor lighting system in the bathroom. The location is a bit far from the heart of Jing'an.

Generally good and when some flights were cancelled the hotel was incredibly flexible. Room was spacious, very clean and had a space-age toilet.

My only slight gripe is that both Jade and Japanese restraurant wouldn't accommodate us at 9:15 on a Friday night depsite not closing until 10pm. Had we known they shut 45mins before advertised closing time we would have made other plans. Breakfast was nice and varied although some of the cooked food like the bacon was getting a little cold by around 9am.

Beautiful lobby, delicious breakfast, staff are amazing especially Mr. King, he recommends us restaurant for dinner, which was perfect and helped us with all our requests while we were at the hotel. Thanks for such a professional and high-quality staff.

Everything at this wonderful Hotel in the heart of Shanghai was perfect and pleasant. Very clean and comfortable. Very polite staff at front desk and reception. Special thanks goes to King Zhou and Michael Feng who had good English and always ready to assist if needed. Will try to stay here in each visit of mine to Shanghai.

Jing'an Intercontinental is ideally located, close to Shanghai Railway Station, two subway stops away from Renguang, and convenient transportation... The hotel is fully equipped, with a gym and a swimming pool. The room is clean and tidy, and the front desk Jane is enthusiastic.

The rooms are delightfully huge with all the necessary amenities. The staff were all very helpful and assisted me with ordering food to the hotel as I did not have a local phone number. 10/10 would stay here again!

This is not my first 5 star hotel. But this is my first review. This hotel impressed me from the first step I walked in until I walked out. Convenient, clean, comfortable and all staffs included housekeeper service was very good

Nothing!

The concierge Mr Li helped me arrange transport from Shanghai to Hangzhou when all trains were fully booked due to a public holiday. The fitness room and swimming pool were great.