My recent stay at Pullman Shanghai Jing'an was elevated by the outstanding professionalism and warmth of the front desk team. From the moment I arrived, I was greeted with genuine smiles and a seamless check-in process that set the tone for a memorable experience. A special mention goes to Mr.Moses who went above and beyond to ensure every detail was perfect. Not only did they swiftly accommodate my early arrival request, but they also provided insightful local recommendations (the hidden café on Nanjing West Road was a gem!). Their attentiveness extended to proactively arranging transportation and confirming my itinerary, showcasing true hospitality expertise. What truly impressed me was how the team remembered my preferences throughout my stay – from room temperature adjustments to daily breakfast reminders. Their multilingual skills and patience in answering questions about Shanghai's attractions further highlighted their dedication to guest satisfaction. The front desk embodies the essence of 5-star service: efficient, personalized, and delivered with grace. It’s rare to encounter such a cohesive team that turns a hotel stay into a feeling of being "home." Thank you for making my trip extraordinary – I’ll enthusiastically recommend Pullman Jing'an to colleagues and friends.

Very nice hotel with convenient location next to the Shanghai Railway Station and multiple subway lines! We got a room with a view towards the Bund. The rooms were really clean and well maintained. The bed was really comfortable. We only had the breakfast buffet for one morning, but really enjoyed it. The staff was really nice and accommodating. Would definitely stay here again.

The laundry service is really expensive... 40yuan for a T-Shirt is really steep.

The Hotel is just a stone throw from the Shanghai Railway station, The Hotel is located literally 1 minute from the Exit 5 of the Shanghai Railway station (line 1). Restaurant is on both right and lefty hand side as you exit the Hotel. There is a digital mall right in front of the Hotel (look for it). From the airpoort take Line 2 (green colour) and change for the red line at People Square towards the north and stop at Shangai Railway Station and use EXIT 5. Good Hotel like it very much. Staff fantastic and good value. I salute the Management

The Hotel is perfect and what I dont like.... is the cold weather... (hahahahah) it was -1 day time and overnight it was -5. My grandaughter was like freezing...we are from Malaysia .. hope you all understand

Very conveniently location right above the metro line 1 station. Very accommodating staffs in the hotel. Especially Would like to give the upmost thanks to front desk staff Ms. Amy who helped our family out with check in, place to visit, as well and our online Tao Bao orders ! (Highlight) very very helpful staff. Secondly to mention concierge Sean whom help us with train ticket bookings. Very well clean hotel and professional and helpful staffs!

Toilet did not have bidet spray.

The location close to Shanghai Railway Station makes it very convenient for catching trains to nearby cities, and the nearby metro exit helps with seeing Shanghai. Friendly and welcoming staff. Great breakfast with a wide range of local and international options. Spacious and comfortable room. We got a free upgrade upon arrival, which was a pleasant surprise!

The room was not satisfactory when I booked a suite but in no time at all they moved my rooms and I did not have to do anything. They also gave me a complimetary bowl of fruit. Also the breakfast service was much better. The gym was also really good. I like working out there.

I did not like it when they asked me to give the hotel a 'good' rating. That is MY choice to do so. I've stayed there before so I know how good it is.

staff service is excellent who name as Allan Feng. He makes us have un expectation service such us help us to arrange transport with car seat to Disney & airport. Beside that, help us to order supper, medicine because my Apps cannot be use in China. He really is a nice & friendly person, meeting him is very lucky and make us have a nice & comfortable holiday in this hotel.

Fantastic stay! The hotel offers modern, clean, and comfortable rooms, perfect for a short stay in Shanghai. The staff was very friendly and helpful, ensuring a smooth check-in and a great experience. The location is convenient, with easy access to transportation and attractions. Highly recommended!

Very friendly and helpful staff, the room was spacious and clean. It had a desk area which is great when travelling for work. It has one of the best gyms even seen in a hotel. The metro station is right below and the train station right across the street, so very convenient to travel around.

Pretty good hotel staff, location is not half bad, Wi-Fi is ok throughout the property.

The wall is pretty thin so I was waken up by screaming kids or people in other room opening/closing their doors many quite a few times early in the morning. Also the swimming pool is always packed with kids taking swimming classes, not very hotel guests friendly.