The hotel is stunning! We had absolutely best time. The room was huge with so many various details. The interior is beautiful and very well thought. The room styling was so on point every day during both cleaning and turn down. The breakfast is just next level - so much variety and quality is unmatched. The staff is extremely professional and organised. Everyone was very friendly and helpful. The location is amazing - on north bund with the best views yet it’s not very busy and crowded. Will 100% be back!

The place is amazing, the people are amazing. We got upgraded to a room with better view, and they accommodated our request of a high floor as well as late checkout.

Two small things: 1. I came in at 11am and though it was made very clear to me that the hotel was fully booked and the room couldn't be ready before the normal 3pm time, the room was indeed only ready around 3.30pm. It was a bit disappointing because we have two kids, among whom one one month old baby, and it would have been great if the room had been ready earlier. I hold no grudge against this though. 2. Tiny tiny thing: your weighing scale gave my wife and me three more kilograms than ours at home. Though I had the brunch at your restaurant the same day, I doubt it was possible I gained so much weight. My wife said "this machine is insulting us" XD. Anyway, again: thanks a lot for a great stay.

The hotel staff were very professional, kind, welcoming, and always eager to help answering to any request. Room was pretty spacious, very clean, well equipped and with a fantastic view over the Lujiazui financial center. The outdoor swimming pool with the view was amazing with the perfect weather during our stay. Massage was very good as well. Breakfast is amazing.

The main restaurant is not serving the whole a-la-carte menu during the whole day. Choice of dishes before 5.30pm (official dinner opening time) was limited which is surprising in a hotel of such high standard.

Perfect location. Perfect restaurant. Room brilliant. While some of the people working there do not speak fluently English, well they were so helpful and lots of personality. You could get by. I actually live their way. Particurly in the bar a professional girl called Alix I can see this young woman go far. She is very charismatic and always welcoming. I thought she was great for customers advising on cocktail perfect. As for the music go a floor up and Simon from UK will make you dance to end of night. The music in that hotel day and night is absolutely great. Loved it! Another point there is always someone calling for your lift before you even arrived. Truly the best hotel I ever stayed.

Honestly nothing.

So perfect u can ask for a 5 strs hotel . Fr the breakfast buffet Mr Ben. He is so helpful to make us feel so inportant and also Mr luke the best manager I think he is. fr the concierge Mr Jeff he make sure we r safe to get us a taxi.. and of cors Mr Carlie fr the loyalty he make sure our needs is being attended . . I am happy we r back to Mariott hotel family once again I wil make sure pn our next trip . MARIOTT will be our first choice. Thanks highly recommend.

None

This hotel is amazing. Fantastic! It is one of the most beautiful hotels I have ever been to. The staff is professional, friendly, and helpful. The location is great. The room is large and equipped with everything you may need. I had a room with window on the Bund and I couldn't stop looking at the stunning view. The facility is modern and elegant. Many thanks to all the staff, for the pleasant stay, and to Claire, who sent a cake to our room for the birthday of my son! ❤️

Amazing views from the room, with seating along the window to fully enjoy the view The room was well designed and furnished Nice touches like a double vanity sink, bath tub and separate shower, fully stocked mini-bar with a wide range of alcohol selection Felt premium Attentive staff, porters took care of our luggage

Check in process was a bit confusing, required a deposit exceeding the room rate, did get refunded in the end Location is slightly out of the main areas, however fairly easy to get the underground from the building next door, walkable to the Bund, lots of taxis available if needed Noticed some dirt on the windows which detracted from the amazing vista, noticeable when taking a photo

What isn’t to love! We had an incredible room with a gorgeous view. The decor is colourful and fun, and we certainly enjoyed spending time in the room. Beautiful bathroom and we were not crowded even with an extra bed for our adult daughter! The staff were exceptionally helpful! Buffet, one of the best I’ve been too. Loved the view from the bar too.

The only negative is that the pool closes at 6pm.

The staff are all extraordinarily helpful, polite, and positive! Despite the fact that my husband only speaks English, they were always able to help him with exactly what he needed, and never made him feel bad or guilty about anything he needed done - even when our bathtub drain stopped working, they fixed it quickly with a smile on their face, and then gave us an apology gift for the inconvenience! They really make you feel like a VIP the whole time you’re there! Not to mention, the facilities themselves are gorgeous. Beautiful views inside and out, and a fantastic ambience at all times. Also they noticed it’s my birthday during the stay so they sent over a chocolate birthday cake and a bottle of champagne to our room. It was super nice!

Room smelled a bit like smoke sometimes (mainly from the sinks), people might be smoking near their bathroom sink downstairs and that smell leaked over to our room.

Everything was pretty much perfect. Room was incredibly pretty with a stunning view, bed was by far one of the most comfortable I’ve ever slept on. The bathroom was very nice, and the property in general benefits from a gorgeous view and terrific facilities. Breakfast was delicious with a huge range of options. Staff was courteous and very helpful.

Restaurant Yen was very solid but certainly no better than other restaurants around Shanghai, and given the high prices it would be advisable to eat elsewhere in the city.