Definitely the location, walking distance to the bund, quiet neighborhood with easy access to the metro.

Was hoping that in such a big hotel with international guest the staff would be better in English it was extremely hard to communicate or getting understood when we needed something or had basic questions.

Great Location, close to the Bund (not on the Bund). Rooms are comfortable and spacious. Good breakfast.

Why is there no (opaque) door on the toilet!? or a curtain on the bathroom window? There are places you need privacy even from your partner :D

Close to North Bund and the ferry station to Pudong. Also walking distance to Raffles city Shopping Center. Very comfortable, clean and spacious room. For Jing’an or FFC it is easiest to take a taxi. There is currently a large building site behind the hotel, so I was given a room facing the side towards the river.

The staff were attentive, professional and accomodating. Much appreciated the complimentary fruit platter.

The aircon system was sucks and so hot during my stay

Clean and well-furnished room with much sunshine!

I wish stay a couple of days more!

The hotel is perfectly located within walking distance from the Bund. The location is quiet, and there are enough restaurants within 5-10 min. Walk

The beds are hard

Very helpful

Expensive tepanyaki

The hotel’s prime location was highly convenient, but the standout feature was the thoughtfully designed bathroom amenities. The heated toilet seat, along with adjustable front and rear wash functions and an integrated heater, added a level of sophistication and comfort that elevated the overall experience

While the hotel appears to have undergone renovations, the wooden furniture retains a rustic and classic aesthetic, leaving it unclear whether this was intentional or if the pieces are remnants from the past. Additionally, being a classic building, the room’s ceiling height is relatively low, and the mattress could be upgraded to meet the comfort standards expected of a quality hotel.

Davis and Morgan the concierge were exceptional

It was overall clean. Concierge was willing to ask everything. (Practicing English I guess.)

As of April 2024, there is a construction going on right in front of the hotel. It seemed nonstop 24/7 so was very noisy. Staff was never smiling. Don’t know why, but everybody was really unhappy.