We recently stayed at this hotel and had a fantastic experience overall. The location is ideal, close to all the main attractions and easy to access. The staff were incredibly welcoming and attentive, ensuring every detail of our stay went smoothly. The service was top-notch, with quick responses to any requests and a genuine effort to make guests feel comfortable.

The only minor point I would mention is that the rooms could benefit from a slight update. While they were clean and well-maintained, a few modern touches and refurbishments would make them even more comfortable. Nonetheless, this didn’t detract much from our stay, and I would highly recommend this hotel to anyone looking for a wonderful experience!

Room designed very meticulously, the usage of the products, designs, view, all the details were perfect. Feel like you are special. Location was more then perfect. Exactly inside the heart of the city. Breakfast was great, even for Europeans. And staff, everybody were very polite, helpful, know what to do.

Wifi didnt work on my laptop, but worked on my mobiles. It was in 26th Nov when I stayed there, the weather was around 8-10 degrees during the day and almost 0-1 degree at nights. But the air conditioning was still in Summer Mode. So it was not heating. I asked to reception twice and got a funny answer that it will turn to Winter Mode below 10 degrees while it was exactly 8 degrees at that time. I weared my coat during my stay all night and asked for seperate heater which at least made the room warmer.

“Joey Zhang was truly exemplary in hospitality. From the moment we arrived at the hotel, he impressed us with his professionalism and warm welcome. He went above and beyond to ensure our check-in process was smooth and efficient, setting the perfect tone for our stay. Joey made sure we had all the comforts we needed and was always ready to assist with a genuine smile. His presence reflects positively on the hotel and makes you feel right at home. Thank you, Joey, for your exceptional care and dedication!”

Nothing to be noted

I was so happy to see your assistant manager Ashin, she always exceeds our expectation, always so professional and happy. A thank you to Max, Jessi and Zarina. and oh my word i will miss Julia on floor 49. she is such a graceful young lady. And Jerri on 49th floor should be the head manager on floor 49. nothing is impossible for Jerri, he is intelligent and kind. and very proactive.

we booked into a pano suite room, and the interleding door to our connecting room was damaged! could not open at all. the room was not prepared for our arrival, then we had to wait 30mins for maintenance to come and fix the door to open it for my mother to sleep in. there was no good feeling entering our room, no fresh small flowers. very different to our stay in January 2024. i think its because Irena checked us in our room in January. I was so sorry to hear that she has left the company. but anyways Ashin made our stay very pleasant. Ashin should be head guest relations manager.

I could see Orient Pearl Tower right from the window and view lovely at night location maybe a 20 mins to desired place well is ok with me but hope more malls will be great and its a very beautiful hotel and rooms love it and cozy and chic

Hope they have more casual boutiques and traidition chinese tea rooms for afternoon tea so need not have to go out the hotel so can enjoy some chinese classical music along will be so perfect traditional chinese snacks too

First of all, the view is breathtaking. The breakfast is the best hotel breakfast I've ever had. There's variety of interesting bars and restaurants (of course a bit overpriced, but what would you expect from 5 stars hotel). The room is cleaned twice a day, and they give you a lot of bottled water (it's important to stay hydrated!).

I personally didn't like the location: it's business district, so there are only offices and shopping malls there. So you'll need to cross the river every time you want to explore Shanghai. However if your target is shopping then it's perfect because there are some great shopping malls nearby (and one is located in the same building). The furniture is a bit old and has visible signs of use, although it's clean and functioning.

Unmatched Luxury and Hospitality – A Dream Stay at The Ritz-Carlton Shanghai! My recent stay at The Ritz-Carlton in Shanghai was truly exceptional. The staff's warmth and attentiveness, combined with the exquisite culinary experience and luxurious room, made it a memorable experience. The hotel's elegance and sophistication are unparalleled, and I can't wait to return for another fantastic stay. Highly recommended for anyone seeking a luxurious retreat in the heart of Shanghai! Thank you, Ritz-Carlton, for an unforgettable experience!

1. The staffs are super nice. After our 1st night of stay, I told them that the quilt is a little thick, they changed it for us right away; 2. The maid is really sweet, during her service, she saw me a little sick, she made me a hot water quickly, and asked to drink a lot of water; 3. The lounge staffs are also very considerable, they allowed me to wait for my husband to pick me up later at the lounge, and provided me with hot tea, even though we checked out; 4. Location is super too, you can enjoy Pearl tower and HuangPu river and city views when you have breakfast, lunch or dinner, or in your hotel room. Downstairs there is big scale modern super mall, where you can kill your time easily. Overall, it’s a great experience for us to stay in Ritz in Shanghai Pudong.

Amazing location, VERY pleasant and polite staff, lovely, kind people!🥰🙌🏻 The view was best ever in my life, I took the Pearl Tower view room and it was exeptional!!! I 100% recommend it from the bottom of my heart! Thank you so much and I look forward to see you next year again!👏🏻❤️

There is not a single thing that I did not like.

We spent a few day of our honeymoon there and everything was beyond our expectation. Every staff member took exceptional good care of us, from the airport pickup to check out. The room was marvellous and the club lounge was a very special privilege with a large range of drinks and very well stuffed buffet.