Amazingly lavish finishes. Certainly the most lavish in all my travels. Great breakfast and dinner buffet.

While the staff tried very hard and were friendly there was a surprisingly limited amount of English spoken given the 5 star rating

What a very kind team ! They have done a wonderful job The room in which they upgraded me, was gigantic . Extraordinary natural stone work, I have not seen before !

The location of the hotel is a straight road about 15mins away from Nanjing Road. There are good restaurants within the hotel.

The breakfast buffet selection is disappointing with little variety and selection.

Very nice hotel, with very nice staff. It is very well located, on the Bund and near the Yu Garden and Bazaar. The view from the room was stunning. The room was clean and quiet.

Two things in the hotel could be improved. -Coffee at breakfast was disgusting. (Fortunately our room had a Nespresso machine with some free pods). -The roof top bar and restaurant was extremely disappointing. The only time we managed to sit outside, they start cooking sausages on a BBQ grill for some guests. We were literately engulfed by smoke and had to leave. Also, be advised that they can rent the roof for private events during weekends. The roof will then be unavailable for other guests, while the loud music will be heard in your room (especially if you have a top floor room).

The design of the Wanda Reign is not from this world, the finishing, expensive materials and love for details makes it one of the most beautiful hotels there is. In the room everything is perfect from the extras you can order (lavender oil for better sleep, they have a pillow menu, a music menu), the lightening, the fabrics, everything is so detailed and beautiful. The bed is beyond comfortable, the whole energy of the place is amazing. Extensive breakfast menu with a great quality.

Very few staff speak a proper English, the welcoming was a bit messy, nobody was there to take the luggage, my driver had to unload. The pool was too crowded and not tranquil as it looked in the photos. There should be some rules that the pool is for adults only for certain hours at least if people insist to scream around then not all day.

Everything was fine, delicious breakfast, clean rooms. Only 2 things were questionable: 1 - the safe in the room, which opens vertically, the lid does not stay on and it is not convenient to put things in it. 2 - tea for breakfast, absolutely mediocre, in a country where there is a cult of tea, serving such a mediocre drink is blasphemous. These are all little things that can be solved in one day and you will be priceless!))

Beautiful building. Great location. Large rooms. Excellent food quality. Great gym. A lot of dedication to details.

Somehow I did not sleep well, I guess because there was no fresh air, the windows do not open and - typical Shanghai - the aircon has a mould smell

The Hotel is located in a wonderful position, just on the Bund and near many attractions, it is a beautiful hotel with stunning common areas and large rooms. We highly appreciated the view from our room (river view) and the room itself was just amazing, so well decorated and comfortable. We loved the terrace bar, with a stunning night view on the Bund. The staff was always extremely kind and helpful. We will surely be back.

Everything was just great.

The staff was very helpful and kindly and the employee (Alice) from the Bar was very kindly and helpful and i am grateful and happy for her help and making my stay at the hotel more comfortable.

Nothing

It was a really comfortable stay and with stunning views. My daughter and I love everything about it. I have stayed at many hotels and I would say they have the most comfortable pillows. Special thanks to Daisy and the floor staff for being so helpful and friendly. Would definitely recommend and be back again.