Next to Subway, easy access to anywhere in Shanghai including railway stations and airport Walking distance to eateries and pubs Walking distance to the Bund and Yu Gardens etc Complimentary water and canned drinks in the mini fridge everyday. Complimentary water and hot beverages at the lounge Excellent complimentary washing machine and dryer Good hotel for business. Convenience store, restaurants and pubs next to hotel. Allow safekeeping of luggage after checking out Excellent mattress for a sound sleep after a day of work

Should have English news channels, and complimentary English monies on the TV access

Our recent stay at SSAW Boutique Hotel Shanghai was overwhelmingly positive, with a few notable setbacks. The **location is unbeatable**—just a short walk to the MRT, Yuyuan Garden, and The Bund, making sightseeing effortless. The **room was outstanding**—spotlessly clean, comfortable, and well-appointed. Breakfast was another highlight, offering a great spread that was truly worth it. My 8-year-old enjoyed it immensely, and at $13, it was a great value. The **complimentary laundry service** from 9 to 10 was a fantastic touch, adding to the overall convenience. I would like to especially **acknowledge Nin**, who went above and beyond to assist me late at night—almost midnight—by finding cardboard boxes to pack my belongings. His dedication and helpfulness truly stood out and deserve recognition. I would also like to acknowledge staff members who dealt with our issues I mentioned in regards to my cookies. Overall, our stay was **very satisfactory**—great location, comfortable accommodations, excellent breakfast, and thoughtful touches like free laundry. If the hotel could address the smoking issue and ensure better care with guests' belongings, it would make the experience even more exceptional.

However, there were a couple of disappointments. Unfortunately, the staff mistakenly discarded **a 4.5 KG batch of cookies** that were a cherished gift from a long-time friend in Beijing. Although the hotel offered a complimentary dinner as compensation, this incident was quite disheartening and should not have happened. Another downside was the **heavy smoking on the ground floor**, which made the reception area unpleasant. This was a significant letdown, as the strong smell was noticeable throughout.

The location is exceptional. It is walking distance from Yu Garden and on a good weather day can even walk to People’s Square from there. The staff of the hotel is exceptionally cooperative. Our flight got cancelled late at night and they helped call the airline helpline and get information for us. Ps: When it was pouring down and we couldn’t step out for food, the staff helped order food for us online.

Nothing at all.

The room size was good, I really liked the sliding partition between the bedroom and the living area for extra privacy. The bath that fit 2 people next to a big window with a view of Shanghai was amazing. Staff were friendly, breakfast food was good, a mini fridge got restocked daily with water and soft drinks, the hotel was located between lots of tourist attractions at a walkable distance. I also requested early check-in (4 hours early) due to a morning arrival. I emailed in advance and they accommodated my request with no issues or extra fees.

Taxi drivers didn't like dropping us off outside the hotel, so we often had to get dropped off at the other side of the road and make our way across. Although the sliding partition between the bedroom and the living area was great, the partition between the bathroom and the bedroom was no good.

+ The location was perfect + Reception was ok

- opposite of our room was construction work which start 05.30 hours in the morning, so we are awake by then. (Would be nice that the front desk Informed us) - the housekeeping forgot some thing which I asked for - reception is OK, however they are sometimes not efficient. 3 persons helping with one request

Front desk was exceptional. My mandarin is not the most proficient and the front desk was more than willing to assist with making restaurant reservations for us. The hotel is situated close the the Bund and has a locally run convenience store just downstairs which was extremely convenient. The rooms were very spacious and the cleaning staff very friendly. The gym was clean and relatively well equipped (for a hotel gym) and the laundry room was well maintained (no detergent required). Only drawback was that the laundry room and gym are not 24hr facilities.

A/C was intentionally switched off due to the season that we visited (Autumn i think). Therefore, the room only had heating function. some evenings it would be a little bit warm as it does get a little sunny in the day, but all good otherwise.

Very friendly staff, everybody I spoke to spoke proper English. The room was very big and comfortable. Despite ongoing constructions nearby, the room was dead silent. Free water, vegetable snack and soft drinks were very nice addition. Breakfast was the best hotel breakfast I had in Asia! Large buffet with plenty options for vegetarians, and some for vegans as well.

The room could be a bit cleaner. Generally it was clean (for example bed was spot on), but some parts of the floor were not cleaned properly. I am a very cleanliness-sensitive person and room was clean enough for me, so I guess it should be perfectly fine for most people.

Such a friendly welcome. Allowed me to check in at 10am and had upgraded me to a lovely room. Location was brilliant and room had a sheet with loads of helpful hints about places to go and how to get there. Complimentary drink, the ability to switch a paid for breakfast for lunch or dinner instead, free laundry access, an online spa and gym. I absolutely couldn't fault this hotel. (I had spent the previous two nights in another SSAW hotel in a different part of the city and my experience was completely different.

Couldn't fault it!

This hotel is in an excellent location, convenient to mist of the main sightseeing attractions and extremely handy to 2 metro stations. The breakfast offered a good range of food for both westerners and Asian tastes and was regularly replenished. We loved the free laundry facilities which enabled us to freshen up clothes in such a warm climate. There were bottles of water left daily on our room as well as soft drinks in the fridge. We even had fruit in a bowl. Staff at reception were extremely helpful, arranging for an iron and ironing board to be sent to our room and ordering us a really comfortable taxi to travel to the airport in. They also helped us to find a country club with a pool that we could go to for the day when the weather became too hot to walk around in.

The terrace outside the restaurant was nice to sit out on in such warm weather but didn’t have much of a view. Retrospectively I would have loved a swimming pool to cool down in.

Nicely located near the metro line 10, the hotel is easy to reach from the airport and the main points of interest in the city. The pictures of the room correspond to our experience, the venue was always clean; and the staff was always helpful when asked, even with some language barrier here and there. The washing machine and dryer were a great life safer, especially because indoor smoking can be quite usual in many vicinities in the city. It will not be the cheapest option, but nevertheless affordable and our stay was worth it!

Our room had an unpleasant smell, at first. The staff was helpful with this, requesting extra cleaning and trying to figure it out the cause. Once the ventilation was let on all day long, we could not perceive it anymore.