Location wise, the hotel sets next to river boardwalk which has a jogging and cycling track, multiple restaurants and nice views towards shanghai sky line in addition to ferry station which is easy way to cross to river other side They have shuttle bus services that takes you anywhere within 2km from the hotel for free The staff were helpful and always available to assist Most if them speaks english and easy to communicate with We lost a package in the train station and they managed to get it back in less than 2 days The kids enjoyed the indoor swimming pool

Breakfast buffet was the only downside, same food everyday which wasnt great And the options were limited to someone who doesnt eat pork

This hotel was outstanding in every way. We had not expected much from Shanghai as it was just where we had to fly to and from for our trip to Japan. We stayed 2 nights just to ensure we made the connection. If only we had realised how amazing Shanghai would be and that this hotel was the icing on the cake. I would recommend this hotel as it is ideal in every way. The view from the room was out of this world.

There was nothing I did not like. This hotel was the epitome of excellence.

Good view from my room, all receptionists service were very nice and polite. Especially Staff name‘s Vemi who is very warm welcome and provide various informations, moreover she helps a lot when we got some problems in my rooms. We are very impressed Mandarin Oriental hotel in Shanghai because of her☺️ Even bellman also very helpful and memorize every customer. About the breakfast at hotel is so perfect.

Restroom at frontdesk was not clean enough when we use while checkin

Great place with excellent view of the Huang Pu river day and night. Best of all was excellent staff. kudos to all but especially Victoria ,Mgr Hotel interior, Marco and Wayne at concierge desk. And Sophia at registration desk. Very much recommend with good price with exceptional location . Will stay there again . Thanks to the staff SJH Florida August 2024

Had bad wheel chair — only thing negative.

I had a truly wonderful stay at Mandarin Oriental. The accommodations were comfortable and the amenities were top-notch. I was particularly impressed with the exceptional customer service provided by Sophie and Sunnie. Their friendly demeanor and helpfulness made my stay even more enjoyable. I would highly recommend this hotel to anyone looking for a fantastic experience.

Easily the best hotel I have stayed in , and I have stayed in many . The service is on a level I have never encountered. A special thanks to Mr Lucas Li and Mr Luigi . The view is stunning and the breakfast fantastic . I’m currently in Japan at my next hotel and I already miss the Mandarin Shanghai

The staff Mr. Luigi was a truly considerate, patient, and exceptional person, going above and beyond to assist me with my check-in who really made my day. And manager Sally was also nice in resolving some situations that happened during my stay. Overall, my experience at the Mandarin Oriental was outstanding, thank you so much Mr Luigi.

All the staff were kind and friendly. I think the woman who seems to be in charge of the club rooms is an excellent staff member. I had a comfortable stay from check-in to check-out.

The only bad thing is the toilet. The toilet itself is clean, but the toilet seat is cold. I wish they would change it to a heated toilet seat.

The staff was top notch and the facilities lived up to it. Mr Luigi was an excellent person overall and helped me and my friends with whatever we needed and also went out of his way to support with some situations that happened to us. Overall unparalleled staff. Thank you a lot Mr Luigi

as usual from Mandarin hotel, i like their special treatment to the hotel guest . special i met one of the staff called Wei . He was so helpful and full of information what I need , This hotel hotel also prepared free transportation around 2 km form hotel, its very convient for us to travel , thx a lot

no