Exceptional super modern hotel great staff, facilities and location . Extra large comfortable beds . There is nothing to fault about this hotel. The reception staff were excellent and check in was a breeze . As I do not speak Chinese the staff were always able to communicate with me using a translation app. We booked a taxi to the airport and it was there on time waiting for us ... super efficient . Thankyou for the great stay and will definitely stay again when in Shenzhen

There was nothing negative . Excellent hotel

The hotel's location is excellent—just a short walk from the shopping district, with plenty of dining options nearby. The room features smart home technology (though voice commands require Mandarin), a sleek modern design, and complimentary daily drinks. The bathroom is impressive, with a high-tech toilet seat offering various smart functions, including bidet cleaning. Additionally, the café attached to the hotel serves great coffee. Overall, a fantastic stay and excellent value for money!

It is a very nice hotel in the following aspects; - Facilities are new and clean - Toilets with washing functions - Bed is low and easy to use - Adequate water pressure in a shower - Reception staff speak English and are friendly - Low price for location near downtown - Full amenities - Excellent bed side power plug and light switches. and so on

None in particular, but note that the hotel does not have a washing machine. Even one of those would make long-term residents more comfortable.

Excellent location, cleaning service. The staff is very helpful. The breakfasts are quite varied, Freshly sliced watermelons always cheer you up in the morning

The breakfasts could have been a little more varied. Why not add pancakes and hash browns? Windows could be made much less sound-permeable. It is also desirable to add not just a steamer for clothes, but a simple iron with an ironing board, it is difficult to depict arrows on trousers on the steamer

One of the standout features is how IT-driven the hotel is, which made the experience smooth and modern. I especially appreciated the self service laundry system- being able to track machine availability directly from the TV in the room.

The breakfast selection is quite limited. The options were quite basic and repetitive, which might not appeal to guests staying for multiple days.

Good location, nice service stuffs, good facilities like free washer and dryer. Breakfast is pretty good for the price.

The setting of the air-condition in the room is different from actual room temperature and the fan is rather loud. There are some construction noise from the construction of metro along the road but it didn’t affect me much after I closed the 2 layer of windows and 2 layers of curtains.

I was greeted well by the warm staff like lucas and a lady. One of them shd b their mgr controlling the AI dog to keep the guest entertained in the lobby. I was amazed this time by these boutique hotel in guangzhou to fully using Al. Even room switches and all. Big applause! Upon ck out, I also hv rick who was so helpful with my luggage. Also great complimentary coffee. Kudos to all! Keep it up.

Toilet shd hv better ventilation.. Toilet Floor was still wet overnight

The hotel is within walking distance to the famous pedestrian street. The staff were friendly, and we received complimentary coffee vouchers. A robot conveniently delivers food to the room, and the washing machine service is excellent, with duration and availability visible on our room TV. The room was spacious, and the shower was very nice.

The property is located close to the train station. The hotel is designed modern and hi-tech. The room size is just right for two people. Facilities are nice and staff service is exceptional. The breakfast line is various and good quality. Overall we had a great time staying at the hotel.

Nothing

The young staff went out of their way to help me, even going with me in a taxi to a metro station so I could purchase a Shenzhen Tong card. The complimentary cold drinks in the mini bar was a fantastic bonus.

Maybe put a label on where the air conditioner control is for stupid old people like me!