The room was clean and spacious, toilet bowl was heated, the beds were comfortable with two pillows each - one soft and one firm. Location was great, very near to Futian Checkpoint station. No smoke smell in the hotel and the staff were very helpful and polite! Room minibar was free for the first round, and the breakfast spread was good as well (noodle station, egg station, western and Asian options).

Nothing much, it was all good. The only tiny thing is that there was no bin near the sink, but there was one in the toilet a few steps away, so not a big deal at all.

This hotel was in an excellent location near the train station, restaurants, and local shops. The staff was very courteous and accommodating. The buffet breakfast was good and had a variety of options to choose from. A bonus was the hotel had complimentary laundry machines! We would definitely stay here again.

The room rate could have been more competitive.

Excellent breakfast. The king-size bed room is compact but cosy. The Futian Port (福田口岸) is located just 3 minutes walks on the same street. The breakfast is started at 6:30am. Very convenient, if you just want to have a good breakfast, then immediately go to Hong Kong!

Loved the bed and the facilities. The Japanese style toilet is fantastic.

Would love to be able to get proper barista made espresso at the breakfast.

Location was perfect for what we needed, rooms are clean and modern, staff were helpful. Breakfast was sufficient

Modern, clean

NA

The hotel is close to Futian Port Immgration. Easy access to MTR station to and from Hong Kong and also other areas in Shenzhen

It’s close to Futian Port, many people around the hotel. Also many locals’ bicycles riding on the walkways. Must take caution not being stuck when walking. My room is facing to local residential apartments. Not nice to open the window and look out.

The cleaning staff were nice and always asked if you need something extra.

I don’t feel welcome or friendly when first arrived. I literary just stand at the front desk for mins and the staff were just not seems to bother ask if I needed help.

Employees don’t speak in English

Location

Extremely noisy with continuous carhorns even until 11 pm. Sound insulation terrible. Can't adjust air con. Extremely hot with a thick quilt. Bathroom without privacy as the space without door is being used as access for toilet, shower & closet for clothes. No face towel. Shame for Hilton